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Icelandic Speaking Customer Service Agent In Sofia - Fully Paid Relocation Pack

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Job Description - Icelandic Speaking Customer Service Agent In Sofia - Fully Paid Relocation Pack

Mercier Consultancy MD is excited to present the opportunity for an Icelandic Speaking Customer Service Agent in Sofia, Bulgaria, accompanied by a fully paid relocation pack! This position invites you to be part of a dynamic team, providing exceptional support to Icelandic-speaking customers within a renowned global company.


Responsibilities

  • Engage with Icelandic-speaking customers through phone, email, and chat to address inquiries and provide detailed product information.
  • Troubleshoot customer issues effectively, ensuring timely and satisfactory resolutions.
  • Document all customer interactions in the CRM system for accurate record-keeping and quality assurance.
  • Collaborate with other departments to enhance customer experience and improve service processes.
  • Stay updated on product offerings and company policies to assist customers proficiently.
  • Promote a positive brand image by delivering high-quality customer service at all times.
  • Fluency in Icelandic (both written and spoken); proficiency in English is a plus.
  • Experience in customer service is preferred but not mandatory.
  • Strong communication skills and a passion for ensuring customer satisfaction.
  • Ability to handle customer complaints gracefully and provide effective solutions.
  • Familiarity with CRM systems and standard office software is advantageous.
  • Willingness to relocate to Sofia, Bulgaria, and adapt to a new environment.
  • A proactive attitude with a dedication to helping customers and exceeding their expectations.
  • Competitive Salary
  • Monthly Performance Bonus
  • Monthly Accommodation Allowance
  • Fully Paid Relocation Package
  • Fully Paid Training
  • Private Gym
  • And Much More....
Original job Icelandic Speaking Customer Service Agent In Sofia - Fully Paid Relocation Pack posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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