Icelandic Speaking Customer Service Agent In Sofia - Fully Paid Relocation Pack

Mercier Consultancy MD is excited to present the opportunity for an Icelandic Speaking Customer Service Agent in Sofia, Bulgaria, accompanied by a fully paid relocation pack! This position invites you to be part of a dynamic team, providing exceptional support to Icelandic-speaking customers within a renowned global company.

Responsibilities

• Engage with Icelandic-speaking customers through phone, email, and chat to address inquiries and provide detailed product information.
• Troubleshoot customer issues effectively, ensuring timely and satisfactory resolutions.
• Document all customer interactions in the CRM system for accurate record-keeping and quality assurance.
• Collaborate with other departments to enhance customer experience and improve service processes.
• Stay updated on product offerings and company policies to assist customers proficiently.
• Promote a positive brand image by delivering high-quality customer service at all times.

• Fluency in Icelandic (both written and spoken); proficiency in English is a plus.
• Experience in customer service is preferred but not mandatory.
• Strong communication skills and a passion for ensuring customer satisfaction.
• Ability to handle customer complaints gracefully and provide effective solutions.
• Familiarity with CRM systems and standard office software is advantageous.
• Willingness to relocate to Sofia, Bulgaria, and adapt to a new environment.
• A proactive attitude with a dedication to helping customers and exceeding their expectations.

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....