Identity & Trust, Design Program Manager (DPM)

Experience Design Operations exists to cultivate a thriving environment where people can focus on doing their best work by building efficient processes, providing the right tools and resources, and ensuring design has a strategic voice across the organization 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Proven track record of managing complex programs within an engineering environment. Proven ability to partner across multiple Identity, Trust, Risk, and platform product teams to drive alignment across complex, cross-functional initiatives. Experience guiding teams transitioning from waterfall to agile delivery models; able to introduce structure, cadence, and disciplined execution in mixed-method environments. Technical fluency in Identity, authentication, authorization, or platform capabilities—and an understanding of how platform priorities shift across consumer and merchant ecosystems (e.g., Oslo, WinXO, etc.). Demonstrated ability to synthesize multi-team inputs into cohesive, multi-quarter design + delivery roadmapsfor large-scale platform programs. Strong analytical capability, with the ability to interpret and action complex data sets (e.g., RCP signals, quality metrics, operational KPIs). Experience establishing and driving Design QA processes, ensuring coverage, tracking, and communication of design defects through to resolution. Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers. Develop and manage program plans, including timelines, milestones, deliverables, and procurement activities. Coordinate activities across multiple projects to ensure alignment with program objectives. Monitor program performance and implement corrective actions as needed. Communicate program status to stakeholders and executive leadership. Manage program budgets and financials. Facilitate cross-functional collaboration and resolve conflicts. Ensure adherence to engineering standards and best practices.