ILST Coordinator (Bilingual: Spanish)

About Us:

Andrea's Angels, an entity of True Care, is a trusted home care agency in Colorado that provides caregivers who are fluent in English and Spanish. Our homemaker services help restore you or your loved one’s independence. Whether you are an older adult or living with a disability or brain injury, we are able to provide you with the services, care and attention needed to remain at home. Our services enable safety, security and freedom for individuals with support needs. We invite you to join a team where your passion for service is cherished and cultivated.

Our commitment extends beyond our clients. It's about building a place where you feel valued and supported, where your growth is our priority.

Why Join Andrea’s Angels?

As an employee, you'll engage in meaningful work that genuinely impacts the well-being of the elderly, disabled, and those recovering from injury and illness. Andrea's Angels isn't just a workplace; it's a place where your passion for helping others finds its true expression, allowing you to make a tangible difference in people's lives every day.

Click here to learn more about Andrea's Angels!

Position title: ILST Coordinator

Position summary: The ILST Coordinator is responsible for coordinating caregiver placement and visit confirmations between the caregivers and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to Andrea's Angels policies and procedures.  He/she performs case management for the assigned caseload and works to provide best quality service.

Key Responsibilities:

• Strategically coordinate placement of services between clients in their homes and the caregivers on HHA eXchange


• Successfully maintain a caseload of 80-90 patients ensuring they receive the best homecare service


• Participate in departmental trainings


• Assist the Team Lead with coverage and work with the team members with any staffing challenges


• Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHA eXchange


• Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care


• Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status


• Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations


• Maintain and document communication with all caregivers in HHA eXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month


• Verify billed services against requested services


• Maintain patient confidentiality and privacy with dignity and respect


• Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation


• Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others

Required Qualifications:

• High School diploma/ GED equivalent


• Knowledge of HHA eXchange is highly preferred


• Bilingual Fluency in Spanish


• Strong interpersonal and communication skills


• Able to deal with difficult or sensitive situations in person or on the phone


• Excellent customer service having empathy and patience in working for elderly population


• Able to multitask and work in an extremely fast paced environment


• Ability to maintain a professional demeanor when handling issues
  
  

Compensation & Benefits:

• Hourly Rate: $21 - $22


• Health, dental, and vision insurance


• 401(k) with company match


• PTO and paid holidays


• Professional development opportunities


• Mission-driven work in an innovative healthcare space