Imaging Application Administrator II

Job Summary:Within the medical imaging application support team, provide responsive second-level support, both local and remote, to end users of applications, dedicated imaging workstations, and related servers.

This includes in-depth application functionality and configuration, user management, data correction, complex troubleshooting/problem solving, inter-application dependencies, network connectivity, HL7 and DICOM communication and configuration, and hardware maintenance.Essential Responsibilities:Provide responsive second-level support, both local and remote, to end users of applications, dedicated imaging workstations, and related servers.In-depth application functionality and configuration, user management, data correction, application upgrades, complex troubleshooting/problem solving, inter-application dependencies, network connectivity, HL7 and DICOM communication and configuration, hardware maintenance.Demonstrate ownership and a commitment to resolving problems, while recognizing when problems need to be escalated to the next level to ensure timely problem resolution. Periodically communicating issue status to customers, including resolution.Work closely with other Kaiser Permanente support departments (IT, Clinical Technology, etc.) and vendors to provide seamless support of shared systems.Ability to understand and apply HIPAA/SOX established standardsDocument support activities in a complete and timely manner.Provide ongoing application functionality instruction to end-users as necessary.Support hardware and application replacement and upgrade activities.As requested, participate with the Solutions and Strategy team in development activities.As needed, participate in the implementation of new applications and devices.Assist in establishing application support policies and procedures.Assist Imaging Application Administrator Level I.Can be located in a specific medical area or at a regional facility.Some travel required.Expected to provide after-hours support on a rotating, scheduled basis.Other duties as assigned

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