When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it’s just one of the many reasons we’ve consistently achieved Magnet designation for nursing excellence. From working with a team of premier healthcare professionals to using pioneering facilities, you’ll have everything you need to do something incredible—for yourself, and for others. Join us, and discover why we have been recognized ten years in a row on the “Best Hospitals” Honor Roll by U.S. News & World Report.

What's this role all about?

The Patient Support Specialist at Cedars-Sinai Medical Center is responsible for all aspects of processing inpatient Imaging orders and helping the tech in charge, with coordinating patient flow. You will be expected to organize, prioritize and perform work in a timely and efficient manner, within established guides, practices and procedures. Using critical thinking skills, make judgment calls and involve the radiologist, nurse and technologist when necessary. 

Summary of Essential Duties:

• Coordinates multiple inpatient procedures, including ultrasound, vascular, mammography and nuclear medicine.
• Schedules, modifies, reschedules, and cancels requests and coordinates inter/intra department to assist with patient flow. 
• Dispatches transportation staff and coordinates radiologist-assisted procedures. 
• Monitors incoming orders and the Inpatient worklist throughout the day for new orders, makes calls to nursing floors regarding exam time estimates, and provides exam-specific information. 
• Dispatches the portable technologists and keeps them informed of new portable requests, verifies inpatient orders, and obtains exam specific lab results. 
• Assists the technologists in maintaining the RIS open orders, using PACS as a checkpoint. 
• Telephone duties include taking incoming calls; triaging, screening, and forwarding calls to appropriate areas. 

Education:

• High School Diploma or GED required

Experience: 

• A minimum of 2 years of experience in a fast-paced and complex environment where critical thinking skills are necessary required
• Previous experience in a medical environment is desirable
• Medical terminology knowledge is preferred
• Requires strong interpersonal skills for interacting with physicians, nurses, technologists, patients and other customers and personnel of the Medical Center
• Experience demonstrating the ability to handle multiple tasks, ability to prioritize and organize work, and complete assignments timely and accurately required
• Windows based PC experience required