Immediate Hire - Customer Service Account Rep

Trademark Marketing Group is a creative marketing firm that specializes in marketing our clients products and services to a wider and higher caliber audience.

Our marketing program has been able to attract some of the largest consumer electronics and satellite television companies in the world. TMG's unique approach to each client allows for a much more pleasurable experience and a personalized campaign. One size does not fit all and we are all about creativity on a personalized level.

www.tmarketinggroup.net

We're hiring for full time Customer Service Account Reps. Our Customer Service positions are face to face (we are NOT a call center) with our clients. Customer service in person is by far much more effective and the clients LOVE IT!

Management and growth is our main focus, as customer service is a tool for growth.

Tasks and Responsibilities of a Customer Service Representative:

• Interact with customers daily to inform of client products and services
• Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
• Ensure and provide quality service to external customers.
• Answer all customer inquiries in a timely and professional manner.
• Process orders and data entry with high level accuracy.
• Maintain a positive representation of the company and associated brands at all times.
• Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
• Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
• Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
• Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training

We cross-train all employees within leadership development which includes:

• Interviewing
• Sales and marketing training fundamentals
• Team building and mentoring
• Entry level marketing and sales consulting
• Human Resources/Recruiting
• Payroll

Job Requirements

• Positive Attitude
• Excellent Communication Skills
• Ability to Multi-Task
• Enjoys working in Fast-Paced environment
• Reliable
• Motivated
• Leadership Qualities
• Professional Appearance
• High School Diploma or GED
• All qualified applicants will be required to submit to a criminal background check

Our focus is the development of our future managers so they can expand our company as well as reach their full potential in work and LIFE.

All your information will be kept confidential according to EEO guidelines.