Impact Manager

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Position Overview

The primary responsibility of the Impact Manager is to directly manage 5-10 AmeriCorps members at one partner school, particularly in their work to improve student performance through targeted interventions, including ELA and math. The Impact Manager (IM) plays a critical role in implementing City Year New Orleans’ school-based service model and will report to the Managing Director of Impact. The IM is school-based and serves as the primary liaison between City Year and their school site and will work with school staff to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver high-quality interventions and support culture and climate initiatives. The IM will also work with school staff and AmeriCorps members to implement after-school programming.

This full-time position requires 40 hours of work per week. Daily work hours will vary throughout the week and may include mornings as early as 6:45 am and evenings as late as 6:00 pm.

Job Description

What You’ll Do:

AmeriCorps Member Management:

• Manage and motivate AmeriCorps members to ensure high engagement, retention, and impact

• Ensure the professional accountability of all team members through ongoing one-on-one check-ins and formal performance reviews

• Ensure timely and accurate completion of essential HR documentation, including performance issues, timesheets and incident reports. Mitigate risk to the organization and individuals by promptly escalating any concerns to supervisors following site policy for resolution

• Use data tools to track intervention delivery, monitor student outcomes, and assess progress towards impact goals

AmeriCorps Member Development:

• Actively support AmeriCorps members with consistent observation and coaching on their instructional practice, including regularly reviewing student impact data

• Design, coordinate, and deliver professional development trainings for New Orleans AmeriCorps members during Learning and Development Days

Program Development:

• Lead or support site-wide initiatives, service days and site events

• Participate in AmeriCorps member interviewing

After School Program:

• Coordinate high-quality, effective, safe, and well-organized after school programming in partnership with the school leadership team

School Partner Management and School Support:

• Build strong and sustainable partnerships with all school-based stakeholders, including administrators, content specialists, and teachers

• Partner with the school’s RTI coordinator and our City Year New Orleans Impact Team to identify students in need of intervention and regularly review progress monitoring data to determine if corps member interventions are effective and what adjustments are needed

• Ensure that the program model, including both requirements and prohibited activities, is understood and implemented at your placement school

What You’ll Bring:

• Passion for coaching 17-25 year olds through a challenging work experience

• Ability to work effectively in fast-paced and dynamic environments

• Demonstrated grit and tenacity during challenging times

• Commitment to self-directed and continuous learning

• Time management, organization and the ability to multitask

• Growth mindset

• Flexibility and patience

• Ability to communicate effectively to a variety of stakeholders

• Experience working effectively in a team-oriented and collaborative workplace

• Demonstrated ability to work effectively with individuals from a wide range of backgrounds and perspectives, and a commitment to fostering a respectful and inclusive workplace

• A commitment to strong accountability, taking ownership of tasks and ensuring completion, with a proactive approach to following up and elevating issues until resolution is achieved

How You’ll Grow:

City Year values diverse skill sets and encourages staff members to seek continuous growth.  A successful Impact Manager will bring experience and continue to develop themselves in the following competencies:

• Relationship Development: Ability to develop and manage complex relationships with schools and community partners. Willingness to engage in tough conversations and to hold people accountable towards their performance goals

• Talent Development: Experience leading diverse teams towards a common goal. Passion for coaching young people between the ages of 17-25

• Executes to Results: Ability to problem solve, troubleshoot, and show creativity when faced with perceived barriers

• Communication: Ability to translate mission and vision from organizational level to AmeriCorps members. Ability to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our AmeriCorps members in service

Benefits