IMPACT Specialist -Agape House

As part of the IMPACT team working side by side with law enforcement in designated communities, responsibilities include the coordination of care management by providing information to vulnerable populations in various settings throughout the community, assessing the emergency needs of each individual requesting service; providing immediate, direct services, and to work as part of the team for effective care management. Provide highly individualized services in the community and promote client self-determination and decision-making. Provide essential expertise and consultation to the team to promote a culture in which each client's point of view and preferences are recognized, understood, respected, and integrated into treatment, rehabilitation, and community self-help activities.

Scope of Duties:

• Participate in regular street outreach activities to encourage homeless individuals to enter into a program and participate in law enforcement outreach initiatives.


• Disseminate information regarding services provided by agency to the community.


• Responsible for the coordination of transportation for individuals requesting services.


• Coordinate comprehensive intake assessment procedures on all residents coming in as a result of outreach activities.


• Communicates special needs and represents client's interests to program staff.


• Network with other community agencies to develop resources for clients.


• Complete Service Plans on all assigned clients based on approved agency assessment tools with client input.


• Monitor and document client progress according to funding source standards and/or operational


• Develop appropriate discharge plan on all assigned clients as per contractual requirements and policy and procedures.


• Complete necessary reports and case related paperwork in a timely fashion.


• Facilitate regular group sessions for clients as directed.


• Provide practical assistance for clients when they first enter the facility by mentoring, advocacy, coordination, side by side individualized support, problem solving and direct assistance to help clients obtain the necessities of daily living including utilizing nutritional, financial, physical, mental and emotional resources.


• Assist in maintaining communication between all staff members and clients.


• Maintain client and staff confidentiality in compliance with administrative policies and procedures.


• Attend and participate in regularly scheduled staff meetings, supervisory conferences, and training sessions and meetings as required.

ADA Essential Functions:

• Regularly required standing, walking, sitting, using hands to handle or feel, reach with hands and arms, climb stairs, talk, hear, and smell.


• Regularly lift and move up to 25 lbs.


• Ability to see clearly at 20 inches or less.


• Ability to identify and/or distinguish colors.


• Ability to observe an area than can be seen up and down or to the left and right while remain fixed on a given point.

Credentials/Abilities:

The employee in this position must have a High school diploma or equivalent with a minimum of two years work experience in a relevant field. Must have direct experience in working with homeless population and  individuals who suffer from substance abuse and mental health issues. Must possess effective written and verbal communication skills and an ability to interact appropriately with clients. Must be able to pass a criminal background check. Valid driver’s license required and the ability to meet agency driving standards. Bilingual is a plus.