Implementation Analyst

• Customer Success • San Mateo

• Work with customers to understand goals and business processes
• Provide expert knowledge of our application to the customer
• During activation, create project timeline and manage the project to meet deadlines and customer goals
• Provide ongoing support to customers to ensure their success
• Participate in the design of automating features in Jobvite
• Drive to continually improve our internal process for customer care
• Identify, troubleshoot and resolve issues encountered by users, confirm and report bugs
• Document issues using case format in our CRM system and defects in our bug tracking tool
• Act as a liaison between our Product Management and Engineering teams
• Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product
• Develop technical solutions to be posted to both internal and external knowledge base
• Up to 25% travel

• Prior applicable experience with named or dedicated accounts in a technical support or professional services environment
• Technical competence including general understanding of IT and enterprise software, specifically ASP (“on-demand”, SaaS), networking, hardware, and implementations
• A 4 year degree and/or 2+ years of demonstrated industry experience
• Working knowledge of enterprise integrations including batch interfaces and Web Services
• IT systems and networking experience with exposure to underlying security issues
• Demonstrated analysis, problem solving and troubleshooting expertise
• Solid understanding of Internet technologies, web servers and web proxy servers
• Ability to multi-task and perform effectively under pressure
• Comfortable interacting with all levels of management and roles within the client organization
• Ability to effectively prioritize and escalate customer issues as required
• Excellent communication and presentation skills to effectively explain a solution to a customer's problems
• Detailed, organized and results oriented
• Ability to learn and assimilate technical information quickly
• Ability to manage to service levels and conduct regularly scheduled customer meetings
• Enthusiasm, strong work ethic and a positive attitude
• PMP and Salesforce experience a plus

http://recruiting.jobvite.com/products/jobvite-in-under-2-minutes/