Implementation & Training Specialist

Company : Bs&A

Job Type : Full Time

Muncie, In

Number of Applicants

000+

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Job Description - Implementation & Training Specialist

Job Title: Implementation & Training Specialist (Indiana-Based)

BS&A Software, a market-leading software organization with proven technology, is seeking an Implementation & Training Specialist to support the implementation of our primarily cloud-based ERP software for local governments and utility districts across the country, with an added focus on clients in Indiana.

This customer-facing role plays a key part in translating customer requirements into effective software solutions and supporting successful onboarding.

Our Indiana headquarters are located in Muncie, IN. We welcome applicants from across the state.

If you're looking for a challenging and rewarding opportunity to apply your skills while helping modernize local government operations, we’d love to hear from you.

Key Responsibilities:

Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives
Independently configure and customize ERP systems in line with client’s operational methods and BS&A’s recommended practices
Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations
Develop user documentation and guidance materials for customers
Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously
Deliver outstanding customer support and address client concerns throughout the implementation process
Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists
Act as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support team

Qualifications:

Bachelor’s degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
Strong communication skills, both written and verbal, are essential
Excellent customer facing skills with the ability to simplify technical aspects for non-technical users
Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
Ability to manage stress and anxiety levels in complex and fast paced environments
Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required
Note: The Implementation & Training Specialist role involves travel, including multi-day trips. Many of our clients are based in different states, so expect to be traveling up to 75% of the time, but home on weekends.
Valid driver’s license

At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:

Health Insurance – BCBS of Michigan – Employer-paid premium
Health Savings Plan – Employer contributes 75%
Dental Insurance – Employer-paid premium
Vision Insurance – Employer-paid premium
Retirement – 401(k) – Employer-paid
Retirement – 401(k) – Employer matches 50% of team member contribution
Paid Parental Leave
Disability Insurance – Employer-paid premium
Life Insurance – Employer-paid premium
Generous PTO and Holiday Time
Company-sponsored events

BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.
BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.

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Implementation & Training Specialist

Job Description - Implementation & Training Specialist

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