Implementation Coordinator

The Implementation department’s role at ShopperTrak is to execute projects flawlessly for our clients. Working with clients from all over the country and in Canada, the Implementation department deploys and installs traffic counting equipment for a list of over 1200 different clients, all with the goal of providing the best possible traffic data. The Implementation Coordinator will support the installation and Technical support teams by scheduling and following up on 3rd party installers for clients for their new store installations, remodels, relocations and store closures. Responsibilities include:

Monitoring and reporting on service providers, service call expectations, and service provider performance to ShopperTrak management. Serving as the primary owner of all client related implementation information. Assisting in establishing service provider expectations and procedures Scheduling service provider installations and visiting as well as post-installation follow-up Participating in service provider wrap-up meetings after large installation roll-outs. Entering and maintaining a client data system Reviewing and analyzing service provider deliverables to ensure a seamless installation Collaborating and problem solving with Implementation Analysts when technicians are in the field Budgeting installation costs and provide quotes to clients for requested projects. Proactively managing project task lists for client requests/orders Assisting in project coordination for large projects with large number of store installations. Learning full cycle of Implementation process to assist other teams as needed. This could include, assembly, shipping, receiving, technician calls, or validation. Other duties, as assigned.

What You Need:

• Knowledge of Microsoft Office applications 
• Customer Service experience
• Positive customer service attitude required
• Attention to detail and accuracy
• Well-organized
• Cooperative and willing to assist others
• Ability to use Microsoft applications and telephone
• Ability to multitask
• Process oriented
• Communication, both written and verbal

Impress Us With:

• BA/BS degree preferred.
• Remedy experience
• Experience in call center

Benefits & Perks:

• Full benefits plan including medical, dental, life insurance, short/long-term disability, transit benefits, and more
• Unrivaled 401k plan with employer match and 100% vesting on match starting at 3 months
• Amazing “Green” office with high tech vibe in fantastic location with superb views. We have writable walls, open collaboration zones and enclosed “I need to think” spaces with incredible tech tools
• Rewards and recognition are critical to everyone and we deliver with performance-based bonus, salary and recognition awards. We also have a Brag Wall, because we like to give a shout out when someone does great work
• R&R is important and we provide vacation, personal/sick, company paid holidays and 3 float holidays
• We love the community we live and work in with many charity avenues that employees can participate in to ‘give back'