Implementation Manager

As an Implementation Manager at OneRail, you will be responsible for leading the efforts for the implementation and onboarding of our shipping clients. Our customers are enterprise clients such as Tier 1 Retailers and large Wholesale Distributors. Succeeding in this highly visible role starts with deep knowledge of the OneRail Platform and the unique solution we offer to our clients. That knowledge, combined with an impeccable level of attention to detail and an ability to communicate at all levels within an organization will be the key to that success. Our solutions touch every aspect of the logistics, supply chain, and finances of our client's operations. This role is responsible for communicating with and presenting to a wide array of audiences, from C-Suite to the day-to-day operational user, and everyone in between.

Responsibilities

• Manage full implementation process and lifecycle of enterprise SaaS platform
• Speak to clients with a high-level understanding of APIs, cloud-based software applications, logistic and supply chain software, product implementation, and integrations
• Write user stores and create wire frames for the product team
• Develop a deep understanding of the supply chain, logistics, e-commerce and inventory processes
• Functional requirement gathering and scoping of projects with large customers
• Collaboration between all departments of the company
• This position will begin with begin with an assignment of 3-5 implementations, depending on the size and scope of work required

• Bachelor's degree in Business, Operations, Project Management or related field (MBA preferred)
• Extensive project management experience
• Must be located in Orlando, Florida and be willing to work with our team in office
• 5+ years of experience in the implementation of enterprise software as service applications
• Demonstrated proficiency with systems, spreadsheets, databases, and applications (Microsoft, Click Up, Jira)
• Outstanding presentation, reporting, and communication skills with the ability to tailor the delivery of a message or training to a variety of audiences
• Well-rounded comprehension of innovative technologies, preferably cloud technologies
• Ability to master attention to detail
• Willingness and ability to travel in support of our clients
• Willingness and ability to work in different time zones around the globe

• PMI-ACP, CAPM, or similar project management certification
• Experience in implementation or onboarding of enterprise software solutions
• Familiarity with CRM systems (e.g., Salesforce, HubSpot)
• Exposure to data-driven or logistics technology platforms