Implementation Manager

For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

We are growing fast and looking for an Implementation Manager to join our team. As a member of the Customer Success team, you will be responsible for managing the implementation process of Workable's Recruiting & HR solutions for new customers. You will collaborate with cross-functional teams, including Sales, Product, and Technical Support, to ensure a smooth and successful implementation experience for our customers.

This role requires strong project management, communication, and interpersonal skills, along with a customer-centric mindset. You will manage the implementation of Workable’s Recruiting and HR solutions, acting as a project manager for onboarding and other professional services like integrations, reports, and migrations. Serving as the main point of contact, you will collaborate with cross-functional teams, guide customers on best practices, track progress and satisfaction, and proactively address issues. Post-implementation, you will lead check-ins to ensure successful adoption and continued value.

• 3+ years of experience in customer implementation/onboarding, project management or consulting
• Knowledge of HR and recruiting processes and technology and/or SaaS products is a plus
• Bachelor's degree preferred
• Strong project management skills with the ability to manage multiple implementation projects simultaneously and prioritize tasks effectively
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and navigate difficult conversations
• Analytical skills for requirements analysis and problem-solving

Responsibilities

• Own a portfolio of customers and serve as their primary point of contact throughout the entire customer lifecycle, from onboarding to ongoing support.
• Collaborate with the Sales team during pre-sales discussions to ensure a smooth handover and set clear expectations for new customers.
• Manage the end-to-end implementation of Workable's Recruiting and HR solutions, ensuring timely and successful deployment.
• Monitor project timelines and key milestones, proactively addressing risks, issues, or delays to ensure successful delivery.
• Act as a project manager for professional services engagements, including integrations, data migrations, and custom reporting.
• Partner with cross-functional teams—such as Sales, Product, Engineering, and Support to deliver a seamless implementation experience.
• Build strong relationships with customers and act as a trusted advisor, helping them realise value from Workable’s solutions.
• Understand customer goals and challenges, and provide guidance and best practices to drive adoption and success.
• Track and report on implementation progress, customer satisfaction, and areas for improvement.
• Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment with customer needs and maximise product usage.

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:

• 💰 Base salary range: $80,000 – $105,000 USD annually, depending on experience, skills

• 💼 Comprehensive Coverage: Private Health Insurance, Life, and AD&D Insurance to keep you and your loved ones secure.
• 💰 Financial Wellness: 401K, Retirement Plan, and Performance Bonuses to invest in your future.
• 📱 Stay Connected: Cell phone reimbursement for seamless communication.
• 🛠️ Work in Style: Apple gear provided to set you up for success.
• 💡 Support When You Need It: Access to our Employee Assistance Program (EAP) for personal and professional support.
• 🍴 Daily Fuel: Receive a daily lunch allowance to keep you energized and productive during your workday at the office.

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.