Implementation Manager

Dealpath is looking for a self-motivated Implementation Manager to join our growing team!

As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward.

You're excited about this opportunity because you’ll:

• Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices


• Improve existing implementation processes to increase speed, efficiency and customer satisfaction


• Actively identify growth opportunities in accounts


• Work cross-functionally with Dealpath’s product and sales teams to relay customer feedback and resolve escalations

We are excited that you are:

• A self-motivated team player, ready to embrace a fast paced, high-growth environment


• Product-focused; you enjoy and feel challenged mastering new software


• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues


• Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient


• Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes


• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

Qualifications:

• Bachelor’s degree or higher


• 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience


• Strong knowledge and proficiency in Excel / Google Sheets


• High attention to detail and accuracy


• Demonstrated ability to manage ambiguity and apply problem-solving skills


• Excellent verbal, written, and interpersonal communication skills

For Bonus Points:

• Familiarity with SQL, Salesforce, and other Software-as-a-Service


• Commercial Real Estate background

The Perks & Culture:

• Medical, dental, and vision insurance.


• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.


• 401(k) retirement plan.


• Paid Parental Leave.


• Flexible Time Off (FTO) policy.


• Commuter benefits program.


• Monthly wellness reimbursement to support physical and mental well-being.


• Hybrid Work Policy, 3 days in office.

About Dealpath:

Dealpath is the world’s largest and most trusted real estate investment management platform. To date, Dealpath has powered over $10 trillion in transactions in partnership with hundreds of firms, from leading global institutions including Blackstone, Nuveen, LaSalle, CBRE IM, and MetLife to lean mid-market and regional organizations. 

Dealpath drives investment performance by uniting data, insights, and execution in a platform purpose-built for real estate, giving firms the tools they need to operate with speed and precision and unlock opportunity in a dynamic and competitive landscape where information reigns supreme.

Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. 

We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we’d love to meet you!