Implementation Manager - Contract Logistic

Essential Job Functions

• Serve as project manager for the end-to-end implementation of new contract logistics clients, from contract award through go-live and post-launch stabilization.


• Partner with solution design and operations leadership, with input from sales as needed, to translate the signed statement of work and pricing model into a detailed implementation project plan, timeline, and resource plan.


• Assemble and lead cross-functional implementation teams, including solution design, WMS configuration, industrial engineering, warehouse operations, and IT, and clarify roles and responsibilities across the team.


• Conduct and manage regular implementation meetings with operations, solution design, IT (integration), and the client to align on status, deliverables, decisions, and open items.


• Serve as the primary point of contact for the client throughout implementation, managing expectations, cadence of communication, and status reporting.


• Track project scope, schedule, risks, and issues, and escalate to internal leadership and client stakeholders as needed.


• Lead go-live readiness assessments, cutover planning, and hypercare support immediately following go-live.


• Conduct post-implementation review of project performance and success, both operational and financial, and capture lessons learned.


• Other duties as assigned.

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.


• Talking, hearing, and using hands to operate computer equipment. Vision abilities required by this job include close vision and the ability to adjust focus.


• May require travel to client and site locations to support implementation activities, including on-site presence during go-live periods.


• Job will require presence at the assigned work location.

Other Skills and Abilities

• Experienced in contract logistics, warehousing, or 3PL operations, with an understanding of how implementation decisions affect ongoing site performance.


• Proficient in project management methodologies, with a focus on developing solution-driven project plans, managing scope and requirements, and identifying timeline constraints and risks.


• Makes clients and their needs a primary focus of one's actions; develops and sustains productive client relationships throughout implementation.


• Demonstrated leadership skills in influencing cross-functional departments and managing change across multiple concurrent implementations.


• Develops and uses collaborative relationships to accomplish work goals; builds relationships by listening, sharing ideas, and appreciating others' efforts.


• Maintains stable performance under pressure or opposition; handles stress in a manner acceptable to others and the organization.


• Uses appropriate methods and a flexible interpersonal style to build a cohesive team and facilitate completion of team goals.


• Advanced proficiency in Microsoft Office and project management or scheduling tools (e.g., MS Project, Smartsheet); working knowledge of WMS platforms preferred.


• Must be able to read, write, and speak English fluently.


• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.


• Ability to effectively present information and respond to questions from management, employees, and clients.

Education and Experience

• Bachelor's Degree in Business, Transportation, Logistics, Supply Chain Management, or related field preferred; or equivalent combination of work experience.


• Minimum 5 years related experience in project management or implementation. At least 3 years of experience in contract logistics, warehousing, or 3PL operations preferred.


• Minimum 3 years supervisory, managerial, or cross-functional team leadership experience required.

Certification and Licenses

• PMP or other project management certification preferred, not required.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan


• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use


• Excellent Medical, Dental and Vision benefits


• Tuition Reimbursement for education related to your job


• Employee Referral Bonuses


• Employee Recognition and Rewards Program


• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities


• Employee Discounts


• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify 

Company benefits are contingent upon meeting eligibility requirements and plan conditions.