Implementation Supervisor

Implementation Supervisor contract opportunity with our client in Louisville, KY.

The Implementation Supervisor supports Helix Migration projects, including single and multi-site implementations across multiple products and services. This role focuses on the business-side of project management, ensuring successful solution migrations that meet both customer and company needs.

The Implementation Supervisor analyzes customer solutions, participates in solution migrations, and develops project-specific implementation models, including deployment planning, scheduling of phases, communication strategies, user acceptance training, project tracking, reporting, and post-implementation audits.

This position manages cross-functional implementation teams, provides ongoing analysis of project outcomes, and contributes to continuous process improvement through lessons learned, templates, and weekly status reporting.

Responsibilities

• Lead business-side implementation of single- and multi-site migrations.

• Manage cross-functional teams, ensuring alignment with project goals and customer expectations.

• Develop and execute implementation plans, including scheduling, communications, and user acceptance training.

• Serve as primary point of contact for client communications throughout the migration lifecycle.

• Conduct post-implementation audits and provide recommendations for process improvement.

• Maintain project documentation, reporting templates, and lessons learned.

• Travel domestically to customer sites as needed to support account migrations.

Requirements

• PMP Certification required

• Proven experience managing business-focused implementations or migrations (IT experience is secondary, not required).

• Strong project management, organizational, and communication skills.

• Experience coordinating cross-functional teams and managing multiple simultaneous projects.

• Ability to work independently and handle sensitive customer and company information.

• Willingness to travel domestically as required.

$45-$50 an hour