Import Coordinator

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,100 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 26 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: Import Coordinator

The primary duty of the Import Coordinator is to review, and process import transactions, including all related activities, for one or more major accounts, and to provide excellent and timely customer service.  Duties will include preparation of freight quotes, tracking of freight and invoice processing.  The Import Agent performs all duties correctly and in compliance with all government regulations. 

This is a fully on site position based at 200 Broadway, Suite 101, Lynnfield, MA 01940. Relocation assistance is NOT available, and candidates must be local to the area.

Duties and Responsibilities:

• Promoting a positive relationship with the client by ensuring excellent and timely customer service and in conjunction with other departments and third parties.


• Tracking and reviewing shipping status to ensure timely departure, arrival, and delivery of freight; enter milestone data.


• Processing data through our freight management system and obtaining bank releases and other government agency releases as appropriate.


• Processing arrival notices for incoming shipments.


• Communicating with customs brokers and logistics providers to resolve any potential issues or delays.


• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use and negotiating competitive rates.


• Obtain proper approval and releases from customers, as well as signed proof of delivery.

• Audit, pay, and record freight, duty, and other miscellaneous bills pertaining to shipments processed within 48 hours of receipt.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Teams.


• Excellent verbal/written communication skills.

Education and Experience:

• 2+ years of relevant experience in the freight forwarding industry required, including hands on experience with both air and ocean imports.


• Customs brokerage experience is preferred.


• Familiarity with CargoWise’s Enterprise system a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.


• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.