Improvement Project Lead

At Keolis Commuter Services (KCS), we give every team member-and their ideas-a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you're looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

Generous Medical & Rx plan
Dental & Vision Plan
Railroad Retirement Benefits - a federal program that administersretirement, survivor, unemployment, and sicknessbenefits to U.S.railroadworkers and their families.
Fidelity 401K Program
Flexible Spending Accounts
Transit and Parking Reimbursement Benefits
Employee Assistance Program
Company Sponsored Life & Accidental Death and Dismemberment Benefits
Education Assistance
Short- & Long-term Disability Benefits
Voluntary Benefits Plan options including
Supplemental health plans for accidents, critical illness, hospital stays
Pet, Home, Auto insurance

Knowledge and Skills

Strategic and structured problem solving for a wide range of applications
Ability to analyze and integrate data from live studies and datasets to draw conclusions
Demonstrated ability to quickly learn a new industry and adapt financial models. Knowledge of transportation industry trends and regulations is a plus
Strong prioritization, organization, and time management skills in a dynamic environment
Ability to collaborate with and influence wider organizational culture through systemic, sustainable approaches.
Demonstrated capability to represent Keolis as a credible ambassador to regulatory bodies, the client, and senior stakeholders.
Key personal traits: forward thinking, proactive, resilient, sound judgement, innovative where required, driven by a relentless pursuit of excellence.
Excellent written, verbal, communication, interpersonal, and presentational skills with a variety of disciplines and levels in the organization
Must have proficient skills in the MS Office, specifically Excel and Word

Minimum Experience

BS Degree in Engineering, Science, or Mathematics (equivalent experience will be considered)
2 - 3 years of experience of process improvement
2 - 3 years of experience of project management

Key Accountabilities

Demonstrates understanding and adheres to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance

Operations Transformation

Work with operational teams within the business to develop lasting solutions to the root causes of problems, creating a measurable change in operational performance
Conduct live studies in key operational parts of the business to identify the biggest opportunity areas within a given business function
Analyze large, complex, and imperfect datasets to find true insight, and communicate that insight in a compelling way
Prioritize findings to develop project plans and be accountable for the delivery of those plans from beginning to end to ensure on-time delivery of results
Work with stakeholders at all levels of the business, from the shop floor to VP level, to present findings and create a case for the recommended changes
Ensure sustainability of solutions by embedding the new process into business as usual.
Use data to value performance improvements, tracking value before, during, and after implementation of the project

Keolis Benchmarking

Lead collaboration with other Keolis subsidiaries to learn about operations best practices
Develop sensible proposals to implement the foundational concepts of the best practices to Keolis Commuter Rail operations
Deliver operations changes applying Keolis best practices

Completes other duties as assigned.

Working Conditions (including Physical Demands)

Environment: 80% in an office setting and 20% in the field
When in the field, exposure to loud noise, extreme heat or cold, rough terrain, etc
0% - 10% Travel Requirements
Weekend work a few times a year but compensated through flexible work schedule

Additional Statements

Drug and alcohol screening:

Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment:

Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment:

Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement:

Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement:

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily. If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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