In House Marketing Representative Pre Arrival

Hilton Grand Vacations is seeking a motivated and results-driven In House Marketing Representative Pre Arrival to help generate future business by promoting vacation ownership opportunities and booking qualified tours for resort guests. In this role, you will contact owners and guests before their resort arrival, offer concierge services, confirm tour appointments, and promote vacation packages while delivering exceptional customer service.

The ideal candidate is energetic, self-motivated, comfortable making outbound calls, and committed to achieving performance goals. This position offers the opportunity to earn significant incentive-based income while enjoying outstanding benefits, travel perks, and career growth opportunities within a leading vacation ownership company.

Why Join HGV?

• Competitive compensation with potential earnings of $80,000+ based on performance
• Day 1 eligibility for health benefits
• Travel discounts and team member travel perks
• Paid vacation and sick time
• 401(k) with company match
• Tuition reimbursement opportunities
• Employee stock purchase program
• Recognition and advancement opportunities

Equal Employment Opportunity Statement

Hilton Grand Vacations is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment for all Team Members and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or any other protected status under applicable law. Reasonable accommodations will be provided to qualified individuals with disabilities throughout the application and employment process.

• Conduct outbound calls to owners and guests prior to resort arrival to offer concierge services and invite them to attend sales presentations.
• Book qualified tours and support the sale of vacation packages to generate future business opportunities.
• Meet or exceed individual performance and marketing goals.
• Confirm guest appointments to improve tour attendance and show rates.
• Ensure guests meet eligibility requirements for gifts and promotional offers.
• Deliver exceptional customer service aligned with Hilton Grand Vacations standards.
• Support tour- and marketing-related guest inquiries and issue resolution.
• Promote and distribute only approved HGV marketing materials and information.
• Follow established gifting procedures and operating standards.
• Support marketing initiatives and contribute to a positive, team-oriented environment.
• Maintain accurate records and utilize Microsoft Office and internal systems effectively.
• Work a flexible schedule, including weekends, holidays, evenings, and other business-required shifts.
• Perform additional duties as assigned by management.

• Excellent verbal communication and interpersonal skills.
• Positive, engaging personality with the ability to thrive in a fast-paced environment.
• Comfortable making outbound and cold calls.
• Strong customer service and sales aptitude.
• Ability to work independently and manage multiple priorities effectively.
• Detail-oriented with strong organizational skills.
• Intermediate computer proficiency, including Microsoft Office applications.
• Ability to learn new systems and processes quickly.
• Flexible availability, including weekends, holidays, and varying shifts.
• Previous sales, marketing, hospitality, call center, or customer service experience preferred.