Job Description - In-Bound Call Center Representative

In-Bound Call Center Representative

Work Location: Tysons Corner, VA

Schedule: Full Time; fully remote

Relocation: N/A

Note: This position requires a Public Trust Clearance.

Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.

Job Responsibilities:

Ability to operate in a high-volume metrics driven call center environment

Ability to be flexible with work schedule to support the Call Center’s needs during operating hours

Ability to multitask and research information on multiple databases at the same time

Ability to enter data and talk to stakeholders at the same time

Ability to conceptualize scenarios and communicate it effectively to stakeholders

Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources

Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)

Ability to listen actively to sensitive information

Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment

Ability to analyze multifaceted issues relating to the SEVIS system

Ability to provide support to international stakeholders and academic institutions

Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite

Education and Experience Requirements:

Education: High school diploma required.

Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.

Certification: HDI Certification is highly preferred but not required.

Insight Technology Solutions is an Equal Opportunity Employer

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In-Bound Call Center Representative

Job Description - In-Bound Call Center Representative

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