Inbound Call Representative

Description

At Southeastern Oral Surgery, we are committed to providing exceptional patient care in a fast-paced, team-oriented environment. Our practice receives a high volume of patient referrals daily, and we rely on skilled communicators to ensure a seamless scheduling experience. We value efficiency, empathy, and collaboration, and we’re looking for a dedicated professional to join our team as an Inbound Call Representative.

In this role, you will be the first point of contact for patients and referring dental offices, managing inbound calls with professionalism and compassion. Your ability to coordinate referrals, assist with scheduling, and navigate insurance details will directly contribute to the high-quality care we provide.

This is an on-site position in our Dothan, Alabama office.

Key Responsibilities

• Answer and manage a high volume of patient calls while maintaining a positive and professional demeanor.
• Assist patients and referring dental offices with scheduling clinical procedures.
• Gather and update patient referral information, ensuring accuracy in medical charts.
• Collect insurance details from referring offices before patient consultations.
• Handle patient concerns with empathy while efficiently managing call times (3–5 minutes per referral).
• Maintain a strong understanding of scheduling, insurance, and billing processes in a dental office setting.
• Utilize our electronic records system (Care Stream) with speed and accuracy.
• Work collaboratively with our team to ensure smooth patient experiences.
• Prioritize tasks in a fast-paced environment while staying organized and dependable.

Requirements

• 1 year of experience in a high-volume call center environment (required).
• 1 year of experience in a customer service role (required).
• Experience in an oral surgery or dental office is a plus but not required.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to multitask.
• High school diploma or equivalent.
• Must be able to work on-site at our Dothan, Alabama office (local candidates or those willing to relocate only).

Benefits Offered

• Medical, Dental, and Vision Insurance
• Life Insurance
• Long and Short-Term Disability
• Paid Time Off
• 401(k) with Company Match

If you thrive in a dynamic environment, have a passion for patient care, and excel at communication, we’d love to hear from you! Apply today to join our team at Southeastern Oral Surgery.