Inbound Customer Service Representative

Join the Turtle Peak Team in Las Vegas, NV, as an Inbound Customer Service Representative!

Are you ready to join a dynamic and fun-loving team? Turtle Peak is looking for enthusiastic, dedicated individuals to join us as full-time Inbound Customer Service Representatives. If you love helping people and thrive in a fast-paced environment, we want to hear from you!

Why You'll Love Working Here:

Competitive Pay & Bonuses

• Starting at $16.00 hour 


• Enjoy monthly bonuses that reward your hard work and dedication
  
  

Amazing Benefits & Perks

• Employer-paid medical, dental, and vision coverage


• Long- and short-term disability insurance (LTD and STD)


• Flexible spending accounts; Hospital Indemnity plans


• Free Gym membership to keep you healthy and active


• Generous vacation, mental health, and sick leave


• Exclusive Tickets@Work discounts for entertainment and travel


• Office snacks and events

What You'll Do:

As an Inbound Customer Service Representative, you'll be the voice of our brands, providing top-notch service through various channels, such as emails, phone calls, live chat, and social media.

What is your main goal? 
To make every customer interaction a positive one!

• Address customer inquiries and resolve complaints with a smile


• Listen to customers, understand their needs, and offer solutions


• Maintain professionalism and courtesy at all times


• Stay calm and composed while handling conflicts and diffusing tension

What We're Looking For:

• Tech-savvy: Comfortable with computers and able to switch between systems easily


• Team player: Works well with others and understands the importance of teamwork


• Respectful: Always kind, positive, and helpful


• Empathetic: Listens well and offers support


• Multitasker: Excellent at managing time and prioritizing tasks

Requirements:

• High school diploma or equivalent


• 1 year of customer service experience


• Strong technical skills, including MS Office Suite and web browsing


• Able to pass a background check

About Turtle Peak:

At Turtle Peak, we set the gold standard for customer service. Our mission is to elevate customer experiences through exceptional service and genuine interactions. We believe that a great culture drives great results, and we stay true to our core values:

• Compliance is key


• Value every customer interaction


• Empower our people


• Think outside the box


• Communication is king


• Own your role


• Embrace change and innovation


• "Fine" is never okay


• Dream big


• Be a customer advocate

How to Apply:

Ready to join our team? It's easy! Click and Apply! We can't wait to meet you!

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance


• Flexible schedule


• Health insurance


• On-the-job training


• Paid time off


• Parental leave


• Referral program


• Vision insurance

Shift:

• 8 hour shift


• Day shift

People with a criminal record are encouraged to apply

Experience:

• Customer Service: 1 year (Required)


• Google Suite: 1 year (Preferred)

Language:

• English (Required)


• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Las Vegas, NV 89117 (Required)

Work Location: In person