Inbound Sales & Design Associate

Position: Inbound Sales & Design Associate

We are a locally owned and customer-focused furniture business, seeking a friendly, professional, and motivated Furniture Sales Associate to join our team. In this role, you will be the first point of contact for walk-in customers, phone inquiries, and online leads. Your goal will be to provide a welcoming showroom experience, understand each customer’s needs, and guide them through our product offerings to find the perfect solution.

Responsibilities:

• Greet and assist customers in a warm, engaging manner - both in person and via phone/email.
• Understand customer preferences and recommend furniture pieces that suit their style, budget, and needs.
• Maintain detailed knowledge of product lines, features, custom options, and current promotions.
• Create and manage quotes, sales orders, and follow-ups using our POS/CRM system.
• Support showroom merchandising and cleanliness.
• Open to learning Furniture Room Planning software
• Coordinate with the operations team on availability, lead times, and delivery logistics.
• Help resolve customer concerns with empathy and professionalism.
• Stay informed about the furniture industry trends and competitor offerings.

Requirements:

• Prior retail, interior design or furniture sales experience highly preferred.
• Excellent communication and interpersonal skills.
• Comfort with learning and using our sales and inventory software system.
• Strong attention to detail and follow-through.
• A genuine passion for helping people make their homes more beautiful and functional.

Compensation:

$40-$70K annually (hourly + commission)

Expected Hours:

• Full-time (40 hours per week)
• 3-5 days a week; 8-hour shifts (day shift)
• Weekend availability preferred

Benefits Include:

• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid time off (PTO)
• Employee discounts
• Flexible scheduling
• Profit sharing

Join Our Team!

If you are a motivated individual looking to contribute to a growing furniture business, while delivering exceptional service to our customers, we’d love to hear from you!

Work Location:

In-person at our showroom in Richmond, RI.

Supplemental pay

• Commission pay

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee discount
• Profit sharing