Incident Manager

Job Description:

The core responsibility of the CTOC Incident Manager is to oversee the Incident Management program, processes, and procedures within the CTOC. This role involves leading and coordinating the response to cybersecurity incidents, ensuring the protection of infrastructure and data for customers. The CTOC Incident Manager manages the lifecycle of all cybersecurity incidents, including detection, analysis, containment, eradication, remediation, and recovery. This person will coordinate with internal and external leadership, legal teams, and other relevant stakeholders to resolve incidents. The role also includes coordinating actions across functions including continuous monitoring, threat analysis, and post-incident reviews to improve CTOC capabilities. This position may require working outside of core hours on high-priority investigations and includes on-call responsibilities

Responsibilities include:

• Incident Response Planning:
  
  
  
  • Develop, maintain, and regularly update incident response plans, playbooks, and procedures.
  
  
  • Ensure all SOC staff are trained and familiar with these plans. 
  
  
  
  


• Incident Management:
  
  
  
  • Lead and coordinate the response to cybersecurity incidents, ensuring timely and effective resolution.
  
  
  • Manage the entire incident lifecycle, from detection and analysis to containment, eradication, remediation, and recovery.
  
  
  
  


• Communication:
  
  
  
  • Serve as the primary point of contact during incidents, ensuring clear and effective communication with internal and external stakeholders, including executive leadership, legal teams, and customers. 
  
  
  
  


• Collaboration:
  
  
  
  • Work closely with other Security teams, Networking/NOC, Engineering, Legal, business units and other stakeholders to ensure a coordinated and effective response to incidents.
  
  
  • Foster strong relationships with external partners and law enforcement agencies.
  
  
  
  


• Monitoring and Detection:
  
  
  
  • Assist in overseeing continuous monitoring of security systems, including SIEM and other security tools, to detect and respond to threats.
  
  
  
  


• Threat Analysis:
  
  
  
  • Lead the conduct of in-depth analyses and investigation of security incidents to identify root causes, attack vectors, and potential impacts.
  
  
  • Develop and implement strategies to mitigate risks and prevent future incidents. 
  
  
  
  


• Post-Incident Review:
  
  
  
  • Conduct thorough post-incident reviews to identify lessons learned, document findings, and implement improvements.
  
  
  
  


• Compliance and Reporting:
  
  
  
  • Ensure compliance with relevant security standards, regulations, and policies.
  
  
  • Prepare and present detailed incident reports to executive leadership and other stakeholders.
  
  
  
  


• Training and Development:
  
  
  
  • Provide ongoing training and guidance to SOC staff on incident response best practices, tools, and procedures.
  
  
  • Mentor junior team members on Incident Response/Management and promote a culture of continuous learning and improvement.
  
  
  
  


• Continuous Improvement:
  
  
  
  • Stay updated with the latest cybersecurity trends, tools, and technologies.
  
  
  • Recommend and implement improvements to SOC incident response capabilities, processes, and technologies.
  
  
  
  


• Automation and Efficiency:
  
  
  
  • Identify opportunities to automate incident response processes and improve operational efficiency.
  
  
  • Develop and implement automation scripts and tools to streamline incident management tasks.
  
  
  
  

Here's what you need:

• Bachelor’s degree in Cybersecurity, Information Technology or another related field AND 3+ years of experience in Incident Response, Security Operations, Cybersecurity, DFIR, Risk Management, IT Service Management, or NOC; OR 5+ years of hands-on experience in Incident Response, Security Operations, Cybersecurity, DFIR, Compliance/IA or related Cybersecurity experience


• 1+ year(s) of leadership experience in operational environments


• DoD 8570 IAT Level 2 or DoD 8140 compliant certification


• Must obtain Microsoft SC-200 within (6) months of hire


• Experience with technical and non-technical aspects of incident response, including processes, SOPs, Playbooks, and cyber investigative TTPs


• 2+ years of experience with technical report writing; strong professional and technical writing skills

Bonus points if you have:

• Experienced with Microsoft Security products


• Experience in scripting (e.g., Bash, PowerShell, Python)


• Working knowledge and strong understanding of advanced persistent threats (APT) and associated tactics, attack frameworks (e.g., MITRE ATT&CK, Cyber Kill Chain) and TTPs across the global threat landscape


• DOD 8570 CSSP Incident Responder similar certification


• Experience with DevSecOps pipelines and SAFe methodology supporting Security Operations

Security Clearance:

• An active TS/SCI security clearance