InColor Account Manager (TGE)

InColor Account Manager

**Internal & External Posting** (Accepting new candidates)

Job Title Code: [InC0AM] InColor Account Manager

Original Post date: 9/5/2025

Status: Full-time Salary Exempt (year-round) In-person Office role

Compensation: $65K-$75K annually

The Account Manager is responsible for executing a Vendor Managed Program at a big box retail store and managing client relations for 15-20 stores throughout a given region. This position requires building rapport and professional relations with the client buyer(s) and assisting with negotiations to plan and execute the retail ready program. Once a plan is approved, the Account Manager is responsible for analyzing feedback regarding product performance and participating in Variety Selection to create designs for products, working with procurement teams to create plans for supply chain, and managing inventory and product flow into the stores based on overall sales and financial performance.

During the peak seasons (as of this description the dates for Spring Retail are from approximately March through June and Fall from August to September) the Account Manager oversees seasonal supervisors to execute merchandising activities at client stores. As retail stores are open 7 days a week during the peak merchandising seasons, availability to address critical store challenges may be required during weekends and during store hours of 6AM to 8PM. Because of this, the company anticipates the Account Manager hours to be between 50-65+ hours per week during peak season, depending heavily on both company and merchandising needs of the program. As this is a year-round position, the average hours for the remainder of the year are anticipated at 40 hours per week.

An ideal candidate would express genuine enthusiasm for the position with an ability to solve unexpected challenges. The ideal candidate would have the ability to balance multiple tasks and instructions from different managers and respond or give instructions to ensure the successful completion of all tasks in an efficient manner. It is crucial for an Account Manager to express strong communication skills as they coordinate with multiple teams and stakeholders and show accountability for their actions and to work independently with minimum supervision.

Client Management. Build strong client relationship and communicate with Client Buyer and managers to ensure that all their needs are understood and addressed. This includes participation in client vendor meetings both via teleconference or travel out of state.

Employee Management. Manage seasonal supervisors and seasonal employees and engage in management functions including but not limited to: interviewing, hiring, training, scheduling, giving evaluations, conducting counseling or disciplinary actions, documenting employee performance/correspondence, conducting meetings, and improving retention within company and HR guidelines.

Planning & Program Execution. Work with internal Tagawa teams, Retail Business Manager, and Senior Account Manager to create Program plans for sales, production, and merchandising to present and approve with the Buyer or Client representative.

• Leads teams by example and improves morale through positive and professional interactions with both team members, coworkers, and clientele
• Work with purchasing and the Young Plants division to communicate client requirements of hard goods and soft goods. Attend order planner meetings.
• Work with internal Tagawa departments to ensure supply chain needs are met from order to delivery of product. (Working with Distribution regarding logistics at store level, delivery times, rack-pickup and with greenhouse operations regarding questions on pre-pull or master pull sheets)
• Monitor store sales and financial performance and coordinate with other service vendors or store managers to ensure product flow of inventory in stores and process orders.
• Assist Accounting/Finance department if any issues arise regarding payments from Client.
• Participate in Variety Selection process with other Tagawa team members to plan and create designs for retail products.
• Monitor Program Product Quality both in-stores and in greenhouse facilities.

The Account Manager works with client Warehouse Managers, client Buyer, and internal teams to plan execute the Retail Ready client program. The Account Manager must have good communication and build rapport both with management teams and with seasonal merchandising staff to execute a plan and vision at the store level.

In addition to the above responsibilities, the Account Manager may be required to assist with various projects as needed as assigned by the Retail Business Manager or CEO.

The Account Manager is responsible for all management aspects of the teams including but not limited to interviewing, training, scheduling, evaluating, and counseling supervisory employees. During the off season, the Account Manager is also responsible for completing merchandising responsibilities and assisting with projects both in store and at the Tagawa Greenhouse facilities per the instruction of the Business Development Manager.

Because of this, and ideal candidate must have a proven ability to negotiate with experience making independent decisions in matters of significance based on different variables. This requires at least 3-5+ years’ experience in account management, administration, sales, or building relationships with a client, and/or at least 2 years of experience working internally as a District Manager, Merchandising Supervisor, or other equivalent experience/education in business, retail/supply chain management, sales/marketing, strategic management, or other applicable experience. 2 years of team management in a supervisory role is required, and experience with seasonal hiring and employee management of multiple teams is preferred but not required.

Job & Experience Requirements:

• All candidates must be 21 years of age and eligible to work in the United States.
• Background Check. Candidates must be able to pass a Background Check (Federal/National that includes county and sex offender registry review) to be considered for employment.
• Travel. This position is anticipated to require travel to client stores throughout the Denver Metro area and as far north as Fort Collins, as far south as Colorado Springs, and as far West as Eagle County (west slope) daily during peak vendor managed programs. Additionally, travel out of state may be required for meetings or training at least twice per year. Mileage and travel expenses are reimbursed as per company policy. Because of this, Account Managers are required to hold and maintain a valid driver's license, pass an annual MVR through our insurance company (Hortica), and maintain proof of insurance for the vehicle used for company purposes.
• Account Management. At least 3 years’ professional experience required in the following areas: client relations, account management, sales/marketing, or strategic management, and/or an equivalent combination of education and applicable experience.
• Employee Management. At least 2 years of experience in a supervisory/managerial position with a minimum of 5 direct reports in a role with discretion to hire and fire individuals. Experience hiring/managing seasonal teams or retail store staff preferred but not required.

Communication & Language Requirements

• Maintain a positive work atmosphere by acting and communicating with clients, managers, vendors, co-workers, and employees in a respectful manner.
• Must be able to communicate in both oral and written correspondence in English, and to effectively present information in both spoken and written forms using situational based language.
• Must be able to communicate and respond efficiently in a timely manner to email correspondence using business appropriate language.
• Requires an ability to identify conflict happening within merchandising teams, with other vendors, and clients. This position must be able to provide input to make strategic decisions to management, deescalate issues with the client or in client stores, and is responsible for communication and the coordination between multiple stakeholders including InColor management, Tagawa wholesale production and distribution, Client Store Management, and merchandising teams.
• Experience with building customer/client relationships, conflict resolution, or account management preferred but not required.

Technology

• Must be able to use or learn both Android & Apple IOS systems (iPad and Mobile Phone) to complete various reports on a variety of software.
• Requires intermediate/advanced computer literacy, including use of MSOffice (MS Word, MS Excel) and experience with inventory computer software. Experience with Picas is highly preferred but not required.

This position requires employees to be on their feet for long periods of time. All employees must be able to perform tasks involving stooping, walking, bending, and standing in all outdoor garden center conditions including but not limited to extreme hot, extreme cold, wet, humid, and dusty conditions with or without reasonable accommodation. Must be able to lift 25-50lbs and push/pull racks on wheels up to 50-100lbs with or without reasonable accommodation. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

While performing the duties of this job within a greenhouse or garden center environment, the employee may be exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. To prevent injury, employees must abide by the safety procedures set by Tagawa Greenhouse Ent., LLC. The noise level in the work environment is usually moderate.