Independent Living Sales Counselor

Otterbein SeniorLife Communities strive to enrich individual life journeys for those we serve, by providing high quality service in a cheerful, timely manner and by communicating, coordinating, and cooperating with others to attain goals.      

Otterbein has an employment opportunity for an Independent Living Sales Counselor.  The Independent Living Sales Counselor is a key member of the Otterbein Marketing Team. The ultimate objective is to assist Otterbein ministries in meeting/exceeding all sales goals and managing all activities associated with the referral marketing/sales process from initial contact with leads, family members, referral sources and all other potential customers through closing the sale and ultimately move-in.  This will include the ability to effectively articulate the Otterbein value proposition, develop and manage a large leads database, make outbound calls to drive on-campus appointments, conduct appointments and tours to complete the sale, and represent Otterbein at various public functions.

Primary Duties and Responsibilities

• Effectively understand and articulate the unique sales proposition.


• Meet/exceed sales quotas (calls, appointments, tours, and sales close/admissions).


• Develop, maintain and execute a detailed sales plan for prospective residents.


• Build relationships with existing and new prospective residents, moving them effectively through the "sales funnel."


• Answer incoming calls and walk-ins, conduct campus tours, sales calls, home visits, luncheons and all duties related to lead generation and follow-up.


• Effectively communicate information and answer questions pertaining to financial and admission requirements.


• Develop a detailed understanding of prospective residents' needs; work to meet/exceed requirements.


• Maintain an accurate contact management database.


• Assist in the coordination and execution of marketing events; encourage participation of current and prospective residents.


• In the absence of the Health Care Admissions Counselor, review hospital referrals, communicate with the Director of Nursing, and complete the admissions process for residents into Skilled Nursing.

Experience & Qualifications

• Bachelor’s degree or equivalent experience


• Minimum of 3 years’ experience in sales preferred


• Proven track record of successful sales experience


• Mission-driven passion for serving older adults


• Ability to develop strategic and tactical sales plans to meet/exceed objectives


• Excellent customer service skills, good judgement and decision-making skills


• Excellent communication skills: listening, verbal and written


• Must be detail oriented, able to prioritize and utilize effective time management skills and be flexible to adjust to impromptu situations on a regular basis

Apply today and begin a meaningful career as an Independent Living Sales Counselor at Otterbein Granville!