Independent Tour Manager

Our Companies:

Ketchikan-based Venture Travel, LLC dba Taquan Air and Kawanti Adventures (the Companies) are leading providers of air service and visitor experiences in Southeast Alaska.  Our Companies operate a fleet of aircraft and visitor venues including the Alaska Rainforest Sanctuary, Adventure Karts, Alaska Canopy Adventures and other attractions in Ketchikan and Juneau.

Our Team:

As an employee of our Companies, you commit to performing your duties and responsibilities within the framework of our Vision, Mission, and Values and in accordance with the Companies’ Policies and Procedures Manual.  Safety, Respect, Quality, and Excellence are inherent in all that we do for our guests, our organization, and our community.  These are amongst the values you are expected to embody in your interactions and communications with staff, customers, and stakeholders.

Company:                    Alaska Rainforest Sanctuary (ARS), LLC dba Kawanti Adventures

Position Title:              Tour Logistics Manager

Department:                   Tour Operations
Reports to:                   Tour Sales and Services Manager

Reporting to you:          Sales Agents

Role Summary:

The Tour Logistics Manager is a leadership role responsible for ensuring the company’s tours run smoothly from departure to return and is responsible for the management of tour inventory and independent direct bookings in FareHarbor for both Taquan Air’s and Kawanti Adventures’ tour programs. This job requires an individual who is prompt, organized, can multi-task, has high energy, enjoys working with the public, and has excellent customer service skills. The Tour Logistics Manager works closely with site managers, the dock operations team, and dock-sales staff to maintain alignment with company goals and values.

Key Outcomes:

• Motivate, lead, and develop a high‑performance team by promoting the company’s Vision, Mission, and Values to staff, customers, and stakeholders.


• Serve as the primary contact for tour participants, addressing concerns and ensuring high customer satisfaction by anticipating guest needs.


• Implement emergency response plans for medical issues or other tour disruptions.


• Supervise and coordinate tour staff including guides, drivers, and support personnel, providing guidance to maintain alignment and tour success.


• Manage FareHarbor tour inventory, bookings, and customer care with support from the Tour Coordinator and Retail Manager.


• Report tour, bus, or schedule‑impacting changes to the operations team, delegating to Taquan Air personnel when appropriate.


• Coordinate daily inventory with dock sales staff for pre‑arrival sales.


• Communicate all Taquan Air tour confirmations and updated maximums to Shorex 24 hours before arrival.


• Collaborate with marketing teams to promote tours and maximize attendance.


• Manage digital waivers (Werewolf & Polaris) for ARS tours.


• Assist with customer inquiries via Swell and other company email channels.


• Uphold company standards for safety, security, confidentiality, and promote the Safety Management System across all levels.


• Handle unexpected challenges and resolve issues efficiently to ensure a smooth tour experience.


• Ability to answer the phones early mornings, evenings, or weekend days, when workloads require to ensure guest satisfaction. 

Other Duties as Assigned:

• Take on additional responsibilities to support the success of the organization and uphold company values and strategic goals.

Core Competencies:

The role requires strong leadership to guide and motivate teams in alignment with company values, paired with a commitment to delivering exceptional customer service through proactive support and clear communication. Success depends on the ability to manage logistics efficiently, ensuring smooth coordination of transportation, scheduling, and inventory systems. The position also demands calm, effective crisis response and quick problem‑solving to keep operations running seamlessly. Throughout all responsibilities, clear cross‑functional communication and consistent adherence to safety and compliance standards remain essential.

Success in This Role Looks Like:

• A unified, high‑performing team that consistently reflects company values and delivers excellent service.


• Guests feel supported and satisfied, with issues resolved quickly and tours running smoothly.


• Logistics, transportation, and inventory systems operate accurately, efficiently, and without disruption.


• Communication with operations, sales teams, and partners is timely, clear, and reliable.


• Safety standards are upheld, and unexpected challenges are handled calmly and effectively.


• Demonstrates alignment with company values through leadership behaviors and decision-making.


• 100% compliance with internal safety policies and DOT regulations.

Requisite Knowledge, Skills, & Abilities:

• Effectively interact and communicate with peers, managers, and other Department employees.


• Independently manage work and schedule to meet all deadlines and expectations.


• Skilled problem solving, ability to identify solutions, and execute standard relevant processes.


• Work effectively in a team environment, collaborating across work segments and departments with diverse personalities and requirements.


• Reliable and timely attendance, flexibility to work early mornings and evenings, or weekend days, when workloads require. 


• Recognize opportunities to contribute and collaborate with other areas and departments when individual workloads are light.


• Exceptional verbal and written communication skills


• Proficiency in Microsoft Office Suite and systems such as FareHarbor and Swell.


• Conduct oneself with the highest level of integrity and confidentiality.

Physical Demands and Requirements:

• Mobility across the site.


• Ability to handle stress and pressure created by simultaneous demands.


• Ability to work on-site, indoors and outdoors, with exposure to noise, heat and cold.


• Ability to frequently work at a fast pace with unscheduled interruptions.


• Ability to work with members of the public, requiring appropriate appearance and attire.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Experience/Education Requirements:

• No felony convictions or criminal convictions that would interfere with job responsibilities.


• Minimum 18 years old.

Disclaimer:

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

This job description is not an employment agreement or contract and subject to change without notice.