Indirect Lending Business Relationship Manager

Hours:

40

Schedule:

Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

Starting Pay: $101,852  Pay Range: $90,108 - $113,596

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose:

This position is accountable for maintaining relationships with our Indirect Auto business partners. It will also include the expansion of the program to areas approved by ESL and developing the new relationships into active business partners. Support the established annual business goals and continue to grow established dealer relationship to achieve the AOP targets and market share for the indirect lending program of approximately $1.5 billion.

Accountabilities:

Support corporate goals by developing and implementing an effective dealer relationship program to meet or exceed AOP objectives.  

• Gathers and reports market information to support line of business


• Provide local market activity, competitor programs / rates, and auto industry trends


• Acts as liaison between dealer and Indirect Lending department on loan applications


• Facilitates resolution of member complaints through dealer relationships


• Provides timely reporting and projections on ESL ‘s AOP


• Work collaboratively with Indirect product team to support business case initiatives


• Networks with local auto industry leaders to promote the ESL brand and the indirect auto program


• Manages dealer promotional budget used to build and secure relationships


• Handle all communication between ESL and participating dealer


• Monitors and updates all legal transactions from existing participating dealers

Cultivate and develop new qualified dealers while supporting and growing current relationships.

• Identify and target new dealers in expanded ESL market area


• Makes formal sales presentations to prospective dealers


• Prepare new dealer account agreements, gather all required documents and verify information


• Train Finance and Sales Managers on the ESL program and parameters


• Monitor new dealer performance and effectively communicate expectations to them on a regular basis


• Maintain relationships with established dealer network


• Manage dealer network of 200+ active relationships

Assists in collection / loan servicing efforts.

• Collects and monitors negative dealer reserve and unearned dealer reserve for franchises that go out of business


• Assist in the collection effort


• Facilitates dealer buy back of repossessions


• Assists loan servicing in perfecting ESL as lien holder or registration information


• Assist with outside vendor relationship issues

Qualifications:

• Bachelor's degree preferred, or 4 years of directly related experience required


• In addition, 5+ years of successful sales experience in the auto industry


• Must be self-motivated and able to work independently


• Proficient in Microsoft Office programs, including internet and e-mail skills


• Specialized problem solving and trouble shooting skills


• Excellent interpersonal, communication, and presentation skills


• Ability to follow through and provide exceptional service


• Working knowledge of consumer credit and applicable federal and state regulations


• Extensive road travel required


• Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

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