Individual Finance and Billing Coordinator - Human Services

Who We Are:

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.

With services in 15 states, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life. 

Perks/Benefits:

• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance for full-time employees
• 401 K plan with up to 3% employer match after one year of services
• PAID TIME OFF (PTO) for eligible employees
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• Pay Active - access to 50% of your pay before payday
• PAID training and orientation

What You Get To Do:

The Individual Finance and Billing Coordinator is responsible for entry-level accounting tasks, including maintenance of financial records for individuals served and assuring that financial obligations are met on time on behalf of individuals served. Further, the Individual Finance and Billing Coordinator is responsible for completing all financial documentation required by the county and/or any other funding source.

Responsibilities include:

• Pay bills (as assigned) for individuals served in a timely manner, for persons whom Dungarvin is the Representative Payee.
• Issue money to individuals served from their personal accounts.
• Complete bank deposits.
• Balance checking and savings accounts for individuals served who Dungarvin is the Representative Payee.
• Monitor individuals’ personal money, assuring complete and accurate financial records are maintained.
• Train Lead DSPs on how to complete monthly financial packets - Collect financial documentation from Program Directors (i.e. copies of bills, pay stubs, food stamps, bank statements, petty cash receipts.)
• Audit monthly financial packets  
• Assure the social security, Medicaid and Medicare benefits of persons in services remain current.
• Assure the assets of persons in services are accurately and completely maintained.
• Assure the prompt payment of person in services room and board obligations.
• To read, know, and implement organizational policies and procedures.
• To respect individual rights and confidentiality, and assure they are consistently met.
• To serve as a liaison between Accounting staff and Program staff and provide assistance to the Program Directors.
• To assist management team in collecting billing and payroll information.
• Assure service authorizations in assigned programs are maximized.
• Monitor service authorization requests
• Maintain systems to track current reimbursement rates and service agreements for services for each individual consumer.
• Maintain files of all service documentation, contracts for services, billing invoices, and payment statements.
• Run and distribute daily, and monthly, billing audit report as needed for backup.
• Verify monthly billing, including submitting to NCO for timely billing
• Communicate with Accounts Receivable personnel to assure that reimbursements are received for delivered services.
• Provide quality, prompt, and cost-effective customer service.
• Promote a positive and supportive attitude with positive, supportive communication.
• Represent the organization in a professional and responsible manner to personnel, other service providers, and the community.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations

Complete other duties as assigned.

What Makes You A Great Fit:

• Minimum 18 years of age.  High school diploma/GED required. 
• Experience in basic accounting preferred.
• Previous experience working with and/or knowledge of representative payee responsibilities, eligibility requirements for entitlement programs such as Social Security, foods stamps, etc. as well as checking and savings account maintenance is preferred.
• Committed to creating a respectful and collaborative environment
• Observant and detail oriented
• A successful background clearance is required as part of the onboarding/employment process 

Nice to Have:

• Medicare/Medicaid experience

Dungarvin believes that diversity and inclusion make our organization stronger. Together, we're working to create a culture that supports our employees and the people we serve. We are an affirmative action and equal opportunity employer.

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