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Hello Neighbor is seeking a proactive and highly organized Individual Giving Manager to join our team. This newly created role is essential to sustaining and expanding our impact by cultivating individual donor relationships, managing donor-advised funds, and overseeing key annual fundraising initiatives. This role will also build a major gift strategy, coordinate corporate matching gift programs, support in-kind donation solicitations, and lead donor-focused events and recognition efforts.
The ideal candidate is a strategic fundraiser with experience in individual giving, donor stewardship, and annual campaigns. They are highly organized, tech-savvy across multiple donor systems, detail-oriented, and capable of managing complex donor portfolios and campaigns. Experience with major gifts, event-driven fundraising, and in-kind donations is a plus, as is familiarity with refugee and immigrant services or nonprofit fundraising landscapes.
Founded in 2017, Hello Neighbor empowers refugees and immigrants through community connections, helping them move from arrival to belonging with dignity, cultural sensitivity, and meaningful support. Our work is organized across three departments—Education & Community Empowerment, Health & Stabilization, and Employment—each running programs designed to meet the unique needs of the communities we serve. In addition to our local work, we lead a National Network of grassroots organizations across the U.S., united by a shared commitment to supporting refugee and immigrant families and inspiring long-term change.
Reports To: Development Supervisor
Key Responsibilities
- Develop and execute a 12-month individual giving plan across small, mid-level, and emerging major donor tiers targeting acquisition, retention, upgrades, and reactivation.
- Build and maintain a portfolio of 100–150 mid-level and emerging major gift donors, including discovery, qualification, cultivation, solicitation, and stewardship cycles.
- Partner with Executive Leadership on top-tier donor cultivation, providing briefing materials, talking points, and meeting preparation.
- Oversee donor-advised funds and support corporate giving initiatives, including employee matching gift programs.
- Own annual giving campaigns, including end-of-year and spring appeals, coordinating list pulls, creative content, production timelines, and results analysis.
- Grow the monthly giving program, including benefits, upgrade paths, churn reduction, and credit card recovery.
- Lead special giving campaigns (e.g., Welcome Week, Giving Tuesday) with clear goals and cross-team execution.
- Implement a tiered stewardship system, including thank-you SLAs, impact updates, event invites, and surprise-and-delight moments.
- Produce donor-centric materials in partnership with Programs and Communications (one-pagers, impact stories, updates).
- Plan and execute donor recognition events, including small salons, house parties, and volunteer-to-donor conversions.
- Secure, track, and manage in-kind donations from individual and corporate donors, ensuring proper fulfillment and acknowledgment.
- Co-lead donor-focused events and fundraising activities that generate revenue.
- Maintain accurate records of in-kind contributions and event participation in donor systems.
- Maintain accurate donor and fundraising records across systems.
- Build dashboards and reports for weekly pipeline reviews.
- Ensure compliance with gift acceptance policies, acknowledgments, and data privacy standards.
- Participate in supervision and staff meetings to support team coordination and learning.
- Follow our confidentiality policies and handle sensitive information responsibly.
- Carry out other duties as assigned, in line with the role’s purpose and goals.
Strategy & Donor Portfolio Management
Appeals, Campaigns, and Monthly Giving
Stewardship & Donor Experience
Revenue-Generating Giving
Data, Systems & Reporting
General Responsibilities
Preferred Qualifications:
- 5+ years of experience in nonprofit development or fundraising, with at least 2 years focused on individual giving or annual fund management.
- Proven track record of managing donor relationships and meeting revenue goals.
- Proficiency with Salesforce and Microsoft Office Suite.
- Strong organizational, project management, and analytical skills.
- Nice-to-haves: experience with monthly giving programs, direct mail or digital acquisition campaigns, and board engagement.
- Comfortable collaborating with cross-functional teams in a compassionate and professional manner.
- Committed to equity and aligned with Hello Neighbor’s mission and core values.
About You:
- Are motivated, organized, and able to manage multiple tasks and deadlines independently and collaboratively.
- Have excellent writing, communication, and time management skills.
- Show initiative, adaptability, and a willingness to work in a fast-paced, team-oriented environment.
- Demonstrate cultural sensitivity and the ability to work respectfully with people from diverse backgrounds.
- Are passionate about community building and refugee and immigrant rights.
- Have lived migration experience and/or fluency in additional languages (a plus).
We’re looking for someone who is proactive, mission-driven, and energized by the opportunity to support refugee and immigrant communities through grant work. The ideal candidate brings a mix of technical skills and personal qualities that reflect Hello Neighbor’s values and culture.
You’ll thrive in this role if you:
Additional Details:
- Employment Type: Full-Time (9am–5pm) | Non-Exempt
- Work Schedule: Hybrid – Required In-Office Tuesday to Thursday
- Location: Pittsburgh, PA
- Compensation: $23.75–$24.10/hour
- Benefits: Comprehensive benefits package includes: medical/dental/vision insurance for employees and dependents (75% employer-paid), generous PTO policies, paid holidays, and participation in employer-sponsored retirement savings with employer match (after 12 months of employment).
Equal Opportunity Employer
At Hello Neighbor, we believe diversity strengthens our team and deepens our impact. We are proud to be an equal opportunity employer and welcome applicants of all backgrounds. We do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital status, veteran status, or any other protected characteristic. We also consider qualified applicants with criminal histories, in accordance with legal requirements. If you require accommodations during the application process, please let us know.
All Applications Welcome
Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!
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