Individual Onboarding Specialist (Jackson Co.)

Description

About Premier

Premier Community Supports provides the highest quality of person-centered support for in-home and community-based services. Premier was founded on the principles of person-centered care, integrity, quality, and a love for what we do, and it shows in the supports we provide.

Standards of Performance

1. To manage ethically and consistently with the Premier Mission Statement and Policy and Procedures.

2. To complete tasks effectively and efficiently according to Premier’s most current Standard Operating Procedures.

3. To ensure PCS compliance with government mandate by acting in Good Faith and Sound Financial Judgement.

4. Consistently demonstrates and incorporates principals of safety for self and others in daily activities and ensures participation in Premier safety programs. Attends required safety training and participate in safety drills and exercises. Ensures tools and equipment are always in good working order and uses equipment safely.

5. Requires punctual and regular attendance.

6. Performs job duties in a prompt, thorough, acceptable manner and includes meeting or exceeding any deadlines provided.

7. Works cooperatively with all of Premier’s Individuals-Served, Premier staff members and other persons contacted while performing duties. Shows respect and sensitivity to others.

8. Complies with Federal and State laws regarding HIPAA Privacy Law and confidentiality at all times.

9. Safeguards Premier property and reports any incident of theft, fraud, waste, or unauthorized possession of company property.

Essential Duties

1. Create new Individual profiles in RS2/MITC.

2. Update Individual profiles/authorizations in RS2/MITC annually as SA/ISP renew.

3. Update Individual profiles in RS2/MITC when contact information changes or yearly update packets are received.

4. Create Individual Protocols and Safety Plans.

5. Match/authorize DSPs to work with Individuals in MITC.

6. Terminate DSPs in MITC when no longer employed.

7. Manages Individual Onboarding email requests.

8. Archive Individual profiles when Individuals are no longer served by Premier.

9. Unarchive Individual profiles when Individuals return to Premier services.

10. Update Individual profiles in RS2/MITC profiles when Individuals transfer from one County to another.

11. Assist Premier staff with any clock in or service note issues in MITC.

12. Check completed work for accuracy.

13. Maintain task completion in SalesForce.

14. Comply with data integrity and security policies.

15. Other Duties: Ability to perform and complete any additional tasks/projects as assigned.

Competencies:  

1. Relates effectively with DSP’s, office staff, and community partners. 

2. Handles crisis situations effectively and ethically according to Premier policies and government mandates. 

3. Writes clearly, timely and accurately, including report writing, record keeping, and other documentation. 

4. Contributes to building a positive and productive relationship with office staff and DSPs. 

5. Ability to pass a drug test upon request. 

6. Ability to learn and implement CPR, First Aid practices, and understanding ISPs. 

7. Effectively manages time by prioritizing, planning, scheduling work activities, ability to deal with frequent change, delays, or unexpected events. 

8. Anticipates future changes and creates plans to best fit the situation. 

Requirements

Education and Experience:

1. High school diploma or equivalent.

2. Computer experience, proficiency with Microsoft Word, Microsoft Excel, and ability to use standard office equipment and software.

3. Accurate keyboard skills and proven ability to enter data at 40 wpm.

4. Basic knowledge of spelling, grammar, and punctuation.

5. Basic knowledge of clerical and administrative procedures.

Experience with the intellectual and developmental disabilities field preferred.

Knowledge, Skills, and Abilities:

1. Highly organized with an attention to detail.

2. Impeccable communication skills (i.e. clear, effective, professional)

3. Self-disciplined and self-directed yet able to work successfully in a collaborative team.

4. Demonstrate integrity and accountability to a high standard of excellence and quality.

5. Information collection and management

6. Ability to work under pressure and adapt to frequent process changes.

7. Possess effective conflict resolution skills, problem solving skills, deductive reasoning, and leadership skills.

8. Strong written and verbal communication skills using tact, courtesy, and cooperativeness demonstrated through text, email, phone, and in-person interactions.

9. Ability to perform basic accounting functions.

10. Define problems, collect data, establish facts, and draw valid conclusions.

11. Exercise judgment, resourcefulness, ingenuity, and initiative to triage competing needs.

12. Ability to travel locally.

Certificates, Licenses, Registrations:

1. Valid driver license, car insurance, and reliable transportation required.

 Premier offers:

· Health, dental, vision benefits available with 75% of cost paid by Premier

· Accrue up to 80 hours of PTO (paid time off) per year, most major holidays paid and a day for your Birthday

· 401K offered after 90 days of employment with up to 4% employer match

· Paid 1st and 16th of the month

 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.