Industrial Counter Sales

The Industrial Counter Sales Associate supports daily branch operations by providing exceptional customer service, processing counter and phone/electronic sales, handling inventory, and preparing products for delivery or shipment. This role operates in a fast-paced, team-oriented industrial distribution environment.

Salary: $21 - $25 Hourly

Primary:

• Deliver high-quality customer service while adhering to company ethics and standards.


• Respond promptly to customer inquiries, orders, and complaints using effective problem-solving skills.


• Provide accurate product and technical information to support customer needs.


• Process sales transactions and maintain accurate documentation and records.


• Estimate delivery timelines based on inventory levels, supplier availability, and production schedules.


• Conduct outbound follow-ups with potential and existing customers via phone and email.


• Receive, inspect, and stock incoming products; ensure accuracy and quality.


• Pick, package, stage, and ship products using company-approved methods and carriers.


• Support inventory management, including cycle counts and quality control.


• Perform assembly and light fabrication work, including hose building and operation of related equipment.


• Operate forklifts and other warehouse equipment in compliance with safety standards.


• Maintain a clean, organized, and safe work environment.


• Participate in required training and collaborate with internal teams as needed.


• Perform additional duties as assigned.

Education & Work Experience

• High school diploma or equivalent required.


• Experience in industrial distribution or hydraulic hose and fittings preferred (Parker Hannifin experience a plus).


• Mechanical aptitude and forklift certification preferred.


• Valid driver’s license with an acceptable driving record.

Equivalent combination of education and experience may be considered. The appropriate knowledge, skills, and abilities can be achieved through a combination of education and experience.

Knowledge, Skills, and Abilities

• Good customer service and communication skills are required.


• Basic computer skills including use of MS Office (Word, Excel, and Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus.


• The ability to add, subtract, multiply and divide required.


• Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.


• Must be a good listener with above average reasoning ability and make minimal mistakes.


• Must be a good learner who can assimilate product knowledge and skills as they are presented.


• Ability to work effectively in a fast‑paced environment.


• Strong attention to detail and commitment to quality and customer service

• Must be able to work with a wide variety of people and personalities.

Physical Demands and Work Environment:

• The essential functions of this position will require the employee to perform the following physical activities:


• Strong customer service, communication, and interpersonal skills.


• Basic computer proficiency (Microsoft Word, Excel, Outlook); Epicor Prophet 21 experience a plus.


• Ability to perform basic math calculations accurately.


• Strong attention to detail, organization, and time management skills.


• Ability to learn and apply product knowledge effectively.


• Comfortable with working in a fast-paced, collaborative environment with diverse teams.


• Regular, on‑site attendance required.

Additional Information:

MFCP Participates in E-Verify

Candidates are subject to pre-employment criminal background, drug screen, and DMV record review, along with reference checks.