Infectious Disease Program Coordinator

Description

Function

Under the supervision of the Infectious Disease Program Manager and as a member of the multidisciplinary team, the Infectious Disease (ID) Program Coordinator is responsible for Fenway Health's ID Program operation implementation, including: administrative and clinical tasks associated with daily performance of the HIV treatment and prevention programs, Long-Acting Injectable (LAI) program, Hepatitis C (HCV) program, and direct patient care coordination.

Representative Duties:

Coordinates and facilitates clinical care for patients with ID appointments as well as ongoing patient support following their appointments. 

• Provides general summary of program requirements for HCV patients and confirms patients are able to attend appointments
• Coordinating with nursing in ensuring HCV patients remain adherent to care while on HCV treatment 
• Provide phone and clerical support for ID, HIV and PrEP patient inquiries and outreach, including answering and triaging of telephone calls and responding to patient voicemails and emails 
• Follows up with HCV patients as needed and provides them with necessary information to facilitate ongoing treatment adherence and engagement
• Assists in linking HCV patients to Medication Assisted Treatment (MAT) Program and Public Health when necessary
• Engage with newly diagnosed/new to Fenway Health HIV patients for the initial phase of care to ensure engagement and onboarding needs are met
• Maintain and distribute HIV Compass patient information folders under the supervision of the ID Program Manager
• Perform Health Navigation, to include coordination of services within the primary care team and making supported referrals to other internal and outside agencies as appropriate
• Facilitate patient access to LAI services, including appointment scheduling, prior authorization, and initiation processes
• Notify clients of deductibles and co-payments for HIV and HIV prevention medications
• Communicates with clients to explore alternative medication coverage options (HDAP, PrEPDAP) as appropriate
• Provide education and resources on HIV prevention, and methods to access care

Performs administrative tasks pertinent to programmatic day-to-day operations 

• Maintains up-to-date registry of all HCV patients in care and who have completed treatment and achieved sustained virologic response/cure
• Collaborates and communicates with the health care team, ID patient services team, and other involved staff to ensure appropriate coordination of services, including supported referrals. 
• Assist in submission of prior authorizations of referrals to insurance companies.
• Gathers and tracks various patient and non-patient related information, and generates daily and monthly reports as needed for grant-related meaningful review and database management.
• Assist in training and educating staff on LAI workflows under the direction of the ID Program Manager
• Monitor patients on LAI for HIV treatment and prevention and maintain registries 
• Coordinates creation, revision, and maintenance of ID protocols, policies and procedures on a regular basis
• Identifies additional gaps in Fenway Health ID services and works proactively to fill gaps through program development

Effectively communicates with patients, co-workers on multidisciplinary team, in medical department and across departments, and with external agencies 

• Helps troubleshoot issues or problems related to ID program operations as needed.
• Collaborates with public health staff in public health linkage to care including treatment pathways to PreP, HCV treatment and STI treatment
• Suggests and participates in continuing quality improvement efforts
• Demonstrates competency in EMR and Microsoft Outlook, and other electronic communication
• Maintains comprehensive knowledge of Fenway Community Health services, policies and procedures
• Adheres to the principles of patient and confidentiality. Documentation with patient information is disposed of in shredding bins, ensures that protected information is held in secure areas and conversations about      patients are not overheard. 

Policies and Procedures

• Maintains familiarity with Fenway Health policies and procedures
• Adheres to Fenway Health standards for attendance and professional dress
• Helps maintain a patient centered, professional work environment

Participates in quality improvement initiatives

Meets Agency Participatory Expectations

• Adheres to all agency and departmental policies and procedures
• Participate in quality assessment and improvement activities as requested
• Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
• Attends all regularly scheduled research meetings, training, forums and pertinent FCH staff meetings
• Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
• Serves on agency committees and in professional organizations when requested

Performs related duties as required

Requirements

• Bachelor’s degree required
• At least 2-3 years of professional work experience required
• Excellent customer service, telephone, organizational, oral communication, and written communication skills required
• Strong administrative skills required, including attention to detail while maintaining efficient work pace.
• Ability to work independently and adapt to various situations and environments, while working collaboratively with other members of a team.
• Excellent computer skills required, particularly in MS Office and Outlook, as well as experience working with electronic medical record system.
• Experience managing multiple projects, meet deadlines and work within a team environment
• Ability to envision, develop, execute and evaluate programs
• Experience working with an ethnically, culturally, and racially diverse work staff preferred
• Ability to work harmoniously with diverse group of individuals required

Working Conditions and Physical Effort:

• Physical work environment generally is that typical for an office in terms of lighting, temperature, and structure.
• Work may involve exposure to loud noise, strong odors, and emotionally liable individuals.
• Typically moderate physical activity requiring handling average-weight objects up to 15-20 pounds, Assisting with mobility impaired patients, and standing and/or walking for most the day. Lifting of weights greater than 20 pounds does occur and will require the Medical Assistant to ask for additional help.
• May work with body fluids and tissues, and could be exposed to pathogens and will require safety training
• Work environment involves exposure to potentially dangerous materials and situations that require safety precautions and may require the use of protective equipment
• Location of work and specific duties may change in response to clinic needs

Supervisory Responsibility:

None