Informal Caregiver Guide Coordinator

Company Information: A healthcare company with corporate office located in Indianapolis Metro area, serving more than 100 million people at every stage of health.

Job Summary: The Caregiver Guide is responsible for providing support for informal caregivers in the Indiana Pathways to Aging program focused on servicing Hoosiers 60 and over who receive Medicaid (or Medicaid and Medicare) benefits.

Job Duties:

• As primary operations expert for Caregiver guides, demonstrate a deep understanding of the range of caregiver services, the HIP platform, and established processes and workflows.
  


• Enhances participation of informal caregivers in suitable programs and services.
  


• Functions as a reliable consultant and educator regarding healthcare inquiries, focusing on overcoming obstacles to informal caregiver health literacy.
  


• Provides guidance to informal caregivers on minimizing health risks and managing caregiver stress, helping in future planning and facilitating connections to valuable resources and support networks.
  


• Assists informal caregivers during transitions in member care settings as required.
  


• Produces reports as necessary concerning program metrics associated with caregivers.
  


• Participates in and connects with community regarding caregiving matters, including offering assistance with regional caregiver advisory committees.  Supports educational efforts for provides on caregiving topics.
  


• Collaborates internal Pathways staff and Interdisciplinary Care Team (ICT). Participates in related training and continuing education opportunities as required.
  


• Other duties as assigned.
  

 
Job Qualifications

• High School Diploma or General Education Diploma (GED), is required.  Bachelor degree a plus.
  


• Minimum of two (2) years of experience in either volunteer or paid position working in community setting with at risk populations providing coordination of services is preferred. 
  


• Minimum of two (2)  years of experience in caregiver advocacy and supports and or home and community-based services, or any combination.
  


• Community Health Worker (CHW) certification preferred
  


• Bilingual (Spanish) a plus
  


• Previous experience servicing diverse populations in rural areas is a plus
  


• Potential 10 percent to 15 percent travel. 
  


• Must be able to prioritize and meet deadlines, detail oriented and exercise good judgment
  


• Above average organizational skills, good listener, team player.
  


• Must possess/maintain a valid driver’s license, current automobile insurance and a driving record that meets the guidelines and requirement of the organization.
  


• This role reports to the Manager, Caregiver Advocacy Support.
  


• Hours TBD
  


• Starting Salary $40,000 to $55,000 (based on experience); Health Insurance and Benefits offered