Informatics Educator

Join a world-class academic healthcare system, UChicago Medicine, as an Informatics Application Educator in the IT Clinical Applications department. You will need to be based in the Chicagoland area. 

The Informatics Application Educator delivers high-quality training for clinical and non-clinical end-users on EHR and other organizational computer systems, gaining deep knowledge of assigned applications, policies, and workflows. Responsibilities include developing and maintaining role-based training curricula and instructional materials, delivering classroom and on-the-job training, managing logistics training, and providing go-live support. Collaborating with Informatics, Application Teams, and Operations, they assess training needs, design instructional content, update training environments, develop diverse teaching aids, and evaluate training effectiveness for continuous improvement. Educators ensure training aligns with operational goals, manage resistance to change, and participate in small project management and departmental initiatives. The position requires adherence to training policies, on-site in-person classroom training, and may involve after-hours support and/or occasional travel for meetings or go-live assistance.

Essential Job Functions 

• Develops role‐based training curriculum using a variety of software programs, tools, and applications.

• Designs, develops, and maintains instructional materials. This includes but is not limited to tip sheets, quick start guides, eLearning modules, brochures, multimedia visual aids, agendas, manuals, and presentations. 

• Remains current with system changes and enhancements to ensure a thorough knowledge of the application(s). 

• Provides application upgrade training & support.

• Conducts classroom and on-the-job training for end-users; prepares training environments and materials; follows up with trainees to address questions and reinforce learning. 

• Sets up and breaks down training classes and ensures training equipment is functional and sufficient for class volumes. 

• Reviews reports, dashboards, and surveys to understand the effectiveness of training. 

• Supports end-users with application & workflow-based knowledge. 

• Manages ServiceNow support tickets. 

• Research and resolve issues. 

• Communicates clearly and professionally in verbal and written formats across audiences. 

• Works collaboratively across teams to achieve shared objectives and deadlines. 

• Escalate concerns and/or issues to leadership when appropriate.

• Creates and maintains training for users & patients in Epic training environments. 

Required Qualifications 

• Bachelor’s degree in related field preferred (Education, Information Services, Nursing, Healthcare, etc.). Incumbents who do not hold degrees may qualify if they have achieved applicable certifications and/or requisite work experience in training or healthcare. A two-year degree in a healthcare field with appropriate experience may also be acceptable. 

• Must possess knowledge of adult learning principles

• Must be able to troubleshoot basic PC issues

• Ability to coordinate multiple priorities and issues

• Must be able to logically read and comprehend technical and/or functional manuals and instructions

• Excellent communication and interview skills

• Excellent interpersonal and team skills

Preferred Qualifications 

• Epic certification 

• Healthcare Operations 

• Physician Office Practice 

• Information Technology 

• Clinical Operations 

• Medical Information 

• healthcare or adult learning experience.

Position Details 

• Job Type/FTE: Full-time 

• Shift: Day 

• Location: Hyde Park 

• Department: IT Clinical Applications

• CBA Code: Non-Union