Information & Assistance Specialist

Why Join Us?

At AAAWA, a non-profit organization dedicated to helping aging individuals remain in the comfort of their own homes, we are committed to providing high-quality care that promotes independence, dignity, and well-being. As a member of our team, you'll play an integral role in enhancing the lives of seniors and individuals with special needs, supporting them to live safely and comfortably at home. We value our employees and offer a supportive, team-oriented environment where you can grow professionally.

Benefits include:

Affordable Insurance: Health insurance available for full-time employees.

Paid Time Off: Up to 10 days annually within your first year of employment.

Paid Holidays: Eight paid holidays per year.

Paid Training: Get paid while attending mandatory training sessions that will help you succeed and advance in your role.

Company Vehicle: We supply a vehicle for work-related travel.

Benefits: Receive up to 3% Employer match for your retirement account.

Competitive Pay: $16.00/hour

Join us in making a difference and be part of an organization that truly cares about both its clients and its employees.

Job Title: Information & Assistance Specialist

Location: Fort Smith Corporate Office
Department: Grants & Housing
Reports To: Grants & Housing Supervisor
Employment Type: Full-Time

Position Summary:

We are seeking a compassionate and dedicated Information & Assistance Specialist to provide vital information, assistance, and education to the public and visitors at AAAWA and at the Senior Centers affiliated with AAAWA. This role plays a key part in supporting older adults by offering resources and guidance on programs such as MIPPA, SHIIP, SNAP and Medicare, as well as teaching Evidence-Based Programs and assisting with various community initiatives.

Key Responsibilities:

• Information & Assistance: Provide information, assistance, and guidance to clients and visitors of the Agency and Senior Centers on available programs, including, but not limited to, MIPPA, SHIIP, SNAP, and Medicare.
• Evidence-Based Programs: Teach participants at the Senior Centers and through various media platforms, ensuring participants have access to valuable health and wellness resources.
• Tournament and Project Support: Assist in the coordination and execution of various tournaments and special projects at the Senior Centers sponsored by AAAWA.
• Social & Educational Services: Ensure clients and participants have access to all services available to them, ensuring seamless connection to appropriate resources.
• Grant & Billing Support: Collaborate with the Grants Department to assist with billing procedures and preparation of monthly reports as needed.
• Professional Development: Attend training sessions to maintain up-to-date knowledge and skills.
• Liaison to Other Service Agencies: Act as a liaison between AAAWA and other service agencies, maintaining collaborative relationships and facilitating referrals and support.
• Other Duties: Perform additional responsibilities as assigned by supervisors or management to meet the needs of clients and the team.

Area Agency on Aging of Western Arkansas, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Exceptional verbal and written communication skills.
• Exceptional presentation skills. Comfortable presenting in front of large audiences.
• Proficient computer skills including experience with MS Word, Excel and PowerPoint. Experience with Canva preferred but not required.
• Valid driver’s license.
• Must pass background checks and drug screening.