Information & Technology Associate

Boiling Point is a growing Taiwanese Hot Soup specialty restaurant with locations in the US, Canada, and China. At Boiling Point, we have a mission to bring great food to a wide audience. We believe in ensuring that every customer receives the best quality food and the most authentic Taiwanese food dining experience possible. 

We are looking to expand and are in need of candidates with a positive, motivated attitude that would love to grow with the company. We would love for you to join us and be part of the Boiling Point family! 

Purpose/Summary: 

To provide day-to-day technical support to the Company’s restaurants, corporate office, and employees. The IT Associate will serve as a first point of contact for IT-related issues, assisting with ticket management, Point of Sale (POS) support, software troubleshooting, hardware troubleshooting, and other technical support needs.  

Duties/Responsibilities:  

• Responsible for providing technical support and assistance to Company employees and restaurant locations, including, but not limited to: 

- Review, prioritize, assign, and respond to incoming IT support tickets 

- Troubleshoot and resolve issues within the scope of the position 

- Maintain accurate notes and documentation for completed tickets 

• Provide technical support for the Company’s Point of Sale (POS) systems, NCR Aloha: 

- Troubleshoot basic POS hardware and software issues 

- Troubleshoot login, access, connectivity, and application-related problems 

- Assist with software installation, updates, and basic configuration as directed 

• Provide hardware support and troubleshooting, including: 

- Computers, laptops, monitors, printers, scanners and other peripherals 

- Basic troubleshooting, installation, configuration, and replacement of IT equipment 

- Assist with the setup and deployment of new computers and equipment 

- Maintain an organized inventory of IT equipment 

- Assist with store related hardware (POS terminals, credit card readers, order monitors, etc) 

• Provide remote and on-site technology setup, including computers, software, accounts, and other equipment. 
• Assist with troubleshooting network and connectivity issues 
• Maintain documentation of common technical issues 
• Provide technical support to end-users, resolving IT-related issues. 

- Develop or recommend, and/or present necessary company-wide computer safety trainings and best practices to enhance computer literacy among the organization’s employees. 

Minimum Qualifications:  

• 1 – 2 years of experience working in Information Technology, or related field. 
• Basic knowledge of computer hardware, software, and operating systems. 
• Knowledge of Point of Sale (POS) systems is a plus. 
• Friendly attitude with excellent customer service skills. 
• Able to multitask and work in a team environment. 
• Must be proficient in computer knowledge including MS Office Suite products. 
• Bilingual Chinese (able to read/write/speak Mandarin Chinese) is a plus. 
• All candidates are subject to a background check and employment verification process. 

Physical demands: 

• Ability to continuously stand or walk. 
• Ability to bend and lift occasionally. 
• Ability to lift up to 25 pounds occasionally. 

Work environment: 

• Work will be conducted in an office environment. 
• May occasionally walk on slippery surfaces. 
• The noise level in the work environment is occasionally loud. 

Work schedule

• 8 hour shift
• Monday to Friday
• Weekend availability

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount