Information Center Lead

Position:

Information Center Lead

Department:

Information Center

Position Type:

Full-time

Location:

Hillside Center (Mizonokuchi station)

Report to:

Head of Hillside Center

Work Hours:

37.5 Hours Per Week

Operating hours:

8:30 - 19:00, Monday to Friday

Work Hours:

Mainly working one of three shifts but may be asked to work other shifts on an as-needed basis.

Monday through Friday:

• 08:30 - 17:00


• 09:00 - 17:30


• 10:30 - 19:00

Visa Requirement:

Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.

Salary & benefits:       

Salary commensurate with experience.

Eleven (11) days paid vacation in the first year, increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, retirement payment system, and tuition benefits for Temple University, Japan Campus (TUJ) programs.

OVERVIEW OF POSITION:

The Information Center serves as the primary point of contact for anyone seeking information about Temple University, Japan Campus (TUJ) and its programs.

This role is essential in delivering a welcoming, professional, and student-centered experience to visitors, prospective students, and current students. The position combines front-desk operations, student support services, and administrative coordination, requiring strong communication skills, attention to detail, and the ability to multitask in a dynamic campus environment.

The Information Center Lead will be based at the newly established Hillside Center and serve as the on-site leader of daily operations. While this position will report directly to the Head of Hillside Center in Mizonokuchi, they will also be receiving instruction and support from the Manager of Information Center at City Campus in Sangen-jaya.

PRIMARY RESPONSIBILITIES:        

Leadership & Operations

• Lead and oversee day-to-day Information Center operations at the Hillside Center


• Supervise, train, and support staff and student workers; create and manage work schedules


• Ensure consistent service standards aligned with TUJ policies and procedures


• Identify and implement process improvements to enhance efficiency and service quality at Hillside Center


• Serve as the primary liaison between Hillside and other administrative offices

Front Desk & Student Services

• Serve as the first point of contact for visitors, prospective students, and current students


• Respond to phone and email inquiries in a timely and professional manner


• Provide accurate information about TUJ programs, policies, and services


• Distribute TUJ ID cards, commuter stickers, and long-distance discount coupons


• Manage student locker assignments and assist with minor health-related support (Sick Room use)

Administrative & Operational Support

• Maintain and update CRM records


• Oversee office supplies and merchandise inventory management


• Coordinate postal and courier deliveries


• Support campus events and collaborate with other offices on student-service initiatives

QUALIFICATIONS AND EXPERIENCE:

• Native-level Japanese and English (spoken and written)


• Minimum of 4-5 years of professional work experience in customer services


• Ability to work flexible shifts as required


• Excellent email writing skills, often with time-sensitive matters


• Strong organizational and multi-tasking abilities


• Detail-oriented, organized and customer-oriented


• Strong interpersonal skills and a good team player


• Excellent PC skills (Microsoft Word, Excel)


• Study Abroad experience preferred


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APPLICATION PROCESS:
Review of applications will begin immediately and will continue until the position is filled. Desired start date is July 2026.

Required application materials to be submitted:

(a) cover letter,

(b) resume or c.v.,

(c) contact information for two references. 

Only candidates selected for an interview will be contacted.