Information Center Staff

Position                     

Information Center Staff

Department               

Information Center (General Reception and Information Desk for visitors and potential students)

Position Type             

Full-time

Location                     

Tokyo (Sangen-jaya station)

Report to                   

Information Center Manager

Work Hours             

37.5 Hours Per Week

Operating hours         

8:30 - 19:00, Monday to Friday

Work Hours             

Mainly working one of three shifts, but may be asked to work other shifts on an as-needed basis.

Monday through Friday:

• 08:30 - 17:00


• 09:00 - 17:30


• 10:30 - 19:00

Visa Requirement

Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.

Salary & Benefits      

Salary commensurate with experience.

11 days paid vacation in the first fiscal year (July-June) increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, retirement payment system, and tuition benefits for Temple University, Japan Campus (TUJ) programs.

Overview of Position

The Information Center is the initial point of contact for all those wanting to know more about TUJ and our programs. The position focuses on providing friendly and professional services to visitors and potential students.

Primary Responsibilities       

• Answer phones and redirect accordingly or send emails with messages


• Provide information to potential and current students


• Take care of walk-ins


• Check, sort and forward general inquiries


• CRM data management and record creation


• Update program, school event and staff calendars


• Assist with post and courier deliveries


• Handle TUJ original merchandise production, sales, and inventory


• Manage promotional materials inventory


• Manage office supplies and order as necessary


• Assist students with minor medical problems and use of Sick Room


• Issue TUJ ID card, Commuter Stickers, and long distance discount coupons


• Manage students’ locker use


• Assist other offices and programs with promotional and student-service activities

Qualifications

• Native-level Japanese and English abilities


• Excellent email writing skills, often with time-sensitive matters


• Good organizational and multi-tasking abilities


• Work shift hours


• Detail-oriented, organized and customer-oriented


• Strong interpersonal skills and a good team player


• Excellent PC skills (Microsoft Word, Excel)


• Minimum 3 years work experience preferred


• Study Abroad experience preferred

Application Process
Review of applications will begin immediately and will continue until the position is filled. Desired start date is February 2026.

Required application materials to be submitted:

(a) cover letter,

(b) resume or c.v.,

(c) contact information for two references. 

Only candidates selected for an interview will be contacted.

Temple University, Japan Campus is committed to equal opportunity employment, and to increase diversity and inclusivity in both its community and curricula. All qualified applicants shall receive full and equal consideration for employment. The university does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. Candidates who can contribute to the institution's goals are strongly encouraged to apply.