Information Center Staff

Position:

Information Center Staff

Department:

Information Center

Position Type:

Full-time

Location:

Hillside Center (Mizonokuchi Station)

Report to: 

Head of Hillside Center

Work Hours:

37.5 Hours Per Week

Operating hours:

8:30 - 19:00, Monday to Friday

Work Hours: 

Mainly working one of three shifts, but may be asked to work other shifts on an as-needed basis.

Monday through Friday:

• 08:30 - 17:00


• 09:00 - 17:30


• 10:30 - 19:00

Visa Requirement:

Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.

Salary & benefits:       

Salary commensurate with experience.

Eleven (11) days paid vacation in the first fiscal year (July-June) increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, retirement payment system, and tuition benefits for Temple University, Japan Campus (TUJ) programs.

OVERVIEW OF POSITION:

The Information Center serves as the primary point of contact for anyone seeking information about Temple University, Japan Campus (TUJ) and its programs.

This role is essential in delivering a welcoming, professional, and student-centered experience to visitors, prospective students, and current students. The position combines front-desk operations, student support services, and administrative coordination, requiring strong communication skills, attention to detail, and the ability to multitask in a dynamic campus environment.

As the “face of TUJ,” the Information Center team plays a critical role in shaping the first impression of the university. This position is ideal for someone who enjoys interacting with people from diverse backgrounds, thrives in a fast-paced environment, and takes pride in delivering high-quality service.

PRIMARY RESPONSIBILITIES:        

Front Desk & Communication & Support Services

• Serve as the first point of contact for visitors, prospective students, and current students


• Answer incoming calls, redirect inquiries appropriately, and respond to email messages in a timely and professional manner


• Assist walk-in visitors with general inquiries and support

• Distribute TUJ ID cards, commuter stickers, and long-distance discount coupons


• Manage student locker assignments and usage


• Assist students with minor health concerns and support the use of the Sick Room


• Support other offices and programs with promotional activities and student-service initiatives

Administrative & Operational Support

• Create and maintain CRM records accurately and efficiently


• Assist with postal and courier deliveries


• Manage TUJ merchandise sales and inventory control


• Monitor office supplies and place orders as needed

QUALIFICATIONS AND EXPERIENCE:

• Native-level English abilities with business-level Japanese (spoken and writing)


• Minimum 2-3 years of professional work experience in customer services


• Ability to work flexible shifts as required


• Excellent email writing skills, often with time-sensitive matters


• Good organizational and multi-tasking abilities


• Detail-oriented, organized and customer-oriented


• Strong interpersonal skills and a good team player


• Excellent PC skills (Microsoft Word, Excel)


• Study Abroad experience preferred

APPLICATION PROCESS:
Review of applications will begin immediately and will continue until the position is filled. Desired start date is July 2026.

Required application materials to be submitted:

(a) cover letter,

(b) resume or c.v.,

(c) contact information for two references. 

Only candidates selected for an interview will be contacted.