Information Counselor

JOB SUMMARY

The Information Counselor provide administrative support to management, front desk duties include receiving telephone inquiries, counseling and assisting Island visitors.  Responsible for delivery and pick-up of daily mail to City Hall and Convention Centre.

ESSENTIAL JOB FUNCTIONS

• Greets walk-in visitors and provides accurate travel information and routing.


• Provides telephone service for travel information and daily weather conditions.


• Prepares routes for travelers and walk-in visitors.


• Performs administrative duties related to the Visitors Center operations.


• Answers mail and email requests for the South Padre Island area and surrounding areas.


• Records daily statistics on the numbers of people served.


• Performs routine clerical duties such as filing, sorting, processing mail and creating correspondence.


• Operates a personal computer for information retrieval and data entry.


• Responsible for performing the opening and closing duties of the Visitors Center each day.


• Inventories and stocks literature for display and reorders promotional literature as needed.


• Assists in training and dispersing information to part-time employees and volunteers.


• Assists in compiling statistical data and reports.


• Responsible for handling, fulfilling, sorting and posting of parcel and first class mail due to inquiries.


• Deliver, pick up and distribute daily mail with the Visitors Center, City Hall and Convention Centre.


• Maintains and monitors postage machines for proper operation including cash accounts.


• Assist other Convention Center and Visitors Center staff in all brochure/promotional material handling, receiving and shipping.

SECONDARY JOB FUNCTIONS

• Performs other related duties as assigned.

FISCAL BUDGET RESPONSIBILITY

• Responsible for adhering to all City of South Padre Island Purchasing Policies while performing purchasing tasks.

QUALIFICATIONS

Education:

• Requires a high school diploma or equivalent with coursework in general office practices.

Experience:

• One (1) years of related work experience in a hospitality related position or a related field; or any equivalent combination of education and experience, equivalency to be determined by the City.

Licenses or Certifications:

• A valid state driver’s license.

Special Requirements:

• Bilingual: Spanish and English preferred.

Knowledge, Skills and Abilities:   

• Working knowledge of modern office practices.


• Knowledge of South Padre Island history, geography, surrounding areas, current events and activities.


• Ability to provide exceptional customer service.


• Ability to maintain positive working relationships with other employees, volunteers, and the general public.


• Ability to work independently to complete assigned tasks.


• Skill in the use of listed tools and equipment.


• Ability to communicate effectively in verbally and in writing.


• Ability to maintain professional telephone etiquette at all times.


• Ability to exert an outgoing, friendly personality.


• Working knowledge of post office procedures.

TOOLS AND EQUIPMENT USED

• Personal computer; work processing and spreadsheet software; calculator, telephone, copy, fax and postage machine; vehicle.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to lift and/or move up to fifty (50) pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The work environment changes depending on the scheduled work. Work environment is normally located inside an air-conditioned office although at times the employee will be required to be in outside conditions for periods of time frequently throughout the day where the employee may be exposed to extreme heat, cold, wet, windy or humid conditions. Employee is required to drive in a vehicle frequently throughout the day.

SELECTION GUIDELINES

• Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.