Information Specialist II (Wt: Dealer Assistance Specialist) - 76003366

The Organization 

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.  

Our Benefits include 

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  Paid Parental Leave 

  
  

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  Annual and Sick Leave Package 

  
  

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  Nine Paid Holidays 

  
  

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  State Health and Life Insurance 

  
  

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  Educational Benefits 

  
  

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  Contributory Retirement Plan 

  
  

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.   

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!  

Duties and Responsibilities

The Bureau of Dealer Services is seeking a motivated individual to join our team and fill the Dealer Assistance Specialist position currently open. As part of Motor Field Operations, you will be responsible for providing information and guidance to licensed dealers, regional offices and tax collector office staff while also providing operational administrative support. This work will involve:

• Researching, reviewing and analyzing applications and documentation for the issuance of dealer licenses, revocations, cancellations, titling and registrations.


• Serving as the primary contact for dealer licensing matters related to independent, wholesale, salvage, auctions, used and new recreational vehicle dealers and mobile home dealers.


• Processing requests from dealers, law offices, courts and the public.


• Processing title application transactions based on policies and procedure for the issuance of Florida titles and/or registrations.


• Reviewing the filing of consumer complaints and researching to compile pertinent information such as dealer inquiry, customer records and vehicle records to predetermine jurisdiction for further investigation.


• Performing administrative tasks, such as maintaining files, composing correspondence and preparing reports.


• Maintaining inventory of office supplies and using MyFloridaMarketPlace (MFMP) to purchase new supplies.

Knowledge, Skills, and Abilities

• Microsoft Office including Word and Excel.


• Providing customer service in a professional/business setting, resolving customer inquiries and/or complaints.


• Performing data entry and/or maintaining electronic databases.


• Composing, drafting, and/or preparing written correspondence.


• Operating office equipment; computer, copier, fax, multi-line telephone, printer and scanner.

• Individuals who are bi-lingual (ability to speak and read the Spanish language).


• Experience handling cash and collecting payments/fees, using (MFMP) MyFloridaMarketPlace and (FRVIS) Florida Real-Time Vehicle Information System.


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  Working knowledge of State of Florida motor vehicle statutes, rules and/or regulations.
  
  

Job Related Requirements

• This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment. 


• Occasional day travel is required.


• Must be able to lift to 25lbs.  


• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.    

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).


• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.


• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.


• The elements of the selection process may include a skill assessment and/or oral interview.


• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.