Information System (IS) Manager

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org.  

POSITION:                            Information System (IS) Manager

JOB CLASS/GRADE:            Admin Managers/Specialist 6; Grade 3

WAGE:                                   Starting at $66,120 per year based on experience 

FLSA; EEO; WC:                   Exempt; Professional; 8864

LOCATIONS:                        IRCO Main Office, 10301 NE Glisan St Portland OR 97220,

                                               Hybrid schedule

FTE; FT/PT; STATUS:          1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS: (1)

APPLY AT:                            www.irco.org 

STATUS:                                Full-Time with Benefits

PROGRAM(S):                      Administration

SECTOR/DIVISION:             IT/IS / Administration

REQUIRMENTS:                   Must possess a valid driver’s license and verification of current auto-insurance and

                                                have full use of automobile during work hours

Program Summary
The IRCO IT/IS Department delivers secure, reliable, and high-quality technology solutions that support the Organization’s mission, vision, and values. The department encompasses Information Technology (IT) services—including end-user computing, phones and mobile devices, print and imaging, Microsoft applications, servers, networks, and cybersecurity—as well as Information Systems (IS), which includes case management databases, business process automation, cloud-based application automation, and knowledge management. Together, IT and IS create a unified approach that integrates computing, data, and technical expertise to effectively support IRCO.

Position Summary
The IS Manager’s primary role is to lead IRCO-wide Information System projects and manage planning/operation of IS’s responsibilities (Case Management, Database management, workflow automation and knowledge management). This position requires experience and technical skills to address current and future issues related to IS development environment, development/deployment methodology, as well as delivery of applications/automation solutions. In addition, this position requires project-level experience in leading and communicating requirements and plans with stakeholders as well as planning/coordinating with IS and IT technical specialists and development partners. Also, development experience specifically in Microsoft Office Power platform management and app development knowledge as well as database working knowledge are required. Experience and working knowledge in API as well as cloud application data automation would be preferred.

Essential Functions

• Plan and manage projects to lead IS development and deployment of solutions.
• Independently identify and propose solutions to improve IS methods for Microsoft platforms and Apricot case management software.
• Work across divisions within IRCO and understand the needs of staff in prioritizing projects and deploying solutions 
• Document and implement procedures for IRCO Staff and IS staff to follow. Understand data governance and develop new prevention measures to address data quality and security. 
• Improve overall IS management infrastructure (Power App, Power Automate and Case management software) working in collaboration with program owners/partners. 
• Establish and manage partnership with Program and other service vendors. 
• Plan and manage budget and expenses to keep in line with planned vs. Actual.
• Supervise IS staff including providing daily work direction, performance feedback and development of skills/knowledge
• Travel to local IRCO facilities to install equipment and manage any issues that arise.

Secondary Functions

• Provide IS training to IRCO users for Case Management and other automation solutions as well as providing direction on new training development.
• Manage projects on automation through Microsoft platform scripting for automation of the workflow.
• Engage in skills development and IRCO-based training.
• Attend required staff meetings; including quarterly All Staff Meetings.

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Bachelor’s degree or equivalent four-year degree in Computer or IT related area
• Minimum 5 years of relevant work experience

PREFERRED QUALIFICATIONS:

• Microsoft Azure cloud and security training 
• Strong analytical, problem-solving skills
• Strong interpersonal and organizational skills
• Ability to communicate effectively in a positive manner verbally and in writing
• Strong communication skills in a multilingual, multi-background team and organization

Physical, Mental, & Environmental Requirements

• Hybrid setting job
• Physical: Positions at this level require some physical efforts or manual labor such as lifting, carrying or constant movement. Positions with regular responsibility for driving are to be placed at least at this level. 
• Mental: There is a regular need for assessment of risks, analysis of options and decisions without complete information 
• Environment: This level has a work environment that is well protected, with virtually no hazards or obstacles. There is very little element of personal risk or hazard. Job conditions are stable, usually well managed, and very comfortable. 
• Schedule: The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice.

Supervisory Responsibilities

Responsible for a full range of supervisory responsibilities, including providing daily work direction, authority to hire, discipline and terminate employees, make pay adjustments, communicate performance appraisals, etc.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit packages to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community 
• 3 to 6 weeks of PTO per year 
• 401k match of over 100% on first 5%, immediate vesting 
• 3% match for student loans or college savings 
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance 
• Flexible spending accounts

Required Engagement 

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives. 

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.  
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.  
3. For questions about this position, please email [email protected]

Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application. 

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.