Information Technologist 1

About Us

The Office of the Ohio Public Defender (OPD) is the state agency responsible for providing legal representation and other services to people accused or convicted of a crime who cannot afford to hire an attorney.

Our Mission: Advocating. Fighting. Helping.
Our Vision : A Fair Justice System.
Our Values : Compassion. Dignity. Equity. Integrity. Service. Community.

Our Commitment to Diversity, Equity and Inclusion: Our commitment to inclusion is inseparable from our commitment to a fair justice system. We strive to ensure inclusive spaces and services for our staff, our clients, and Ohio's diverse communities. We are committed to building a work environment where all our team members have a voice and can embrace our differences to innovate service to the public. We can best meet our public defense mission through a diverse workforce and an inclusive workplace, where employees thrive, our mission is accomplished, and Ohioans are served. #TeamOPD is grounded in diversity, equity, inclusion as we work together to pursue fairness and justice for all people.

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About the Position and What You'll Do

The Office of the Ohio Public Defender is seeking a professional and motivated individual with customer service skills for an Information Technologist 1 position. The selected candidate will provide Tier 1 IT support for basic incident resolutions and requests reported to the department's service desk. The Information Technologist 1 position will be part of a three-person team who provide support to over 180 employees in five office locations throughout the state, including Columbus, Athens, Marietta, Warren, and Chillicothe. The ideal candidate will possess the ability to maintain a helpful and supportive attitude and be aware of common issues and best solutions, convey empathy to clients and remain calm in stressful situations, and the ability to quickly respond to various IT support situations in a timely fashion.

The duties for this position include, but are not limited to, the following:

Initial assessment, triage, research, and resolution of basic incidents and requests for assigned applications (e.g., MS Office, Microsoft Windows)
Create/delete system access accounts and complete new hire onboarding tasks
If warranted, redirect or escalate problems per standard OPD service desk procedures
Create, organize, file, and maintain documentation
Under the direction of the IT Director and/or supervisor, respond to "production down" problems
Install or uninstall approved software as needed
Complete basic configuration and installation of hardware
The hybrid schedule for this position requires that you be in the office at least two days per week, and additional in-office time will be required to meet business demands. The OPD Helpdesk team supports 180 employees across five different work locations, and you will be expected to travel to our office locations within Ohio. Travel will be completed during working hours, and there is no overnight travel.

This Information Technologist 1 position is assigned to the State of Ohio's OSCEA Pay Schedule, Pay Range 30. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $23.49 per hour) associated with this position. These ranges provide a standardized pathway for pay increases: with continued employment, new hires move to the next step in the range after 6 months and annually thereafter. The State of Ohio typically has Cost of Living Adjustments that increase wages in these ranges each fiscal year. In the event a candidate demonstrates exceptional qualifications above minimum, they may qualify for a starting salary above step 1.

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Hourly

$23.49

$24.39

$25.45

$26.63

$27.84

$29.06

$30.55

Annual

$48,859

$50,731

$52,936

$55,390

$57,907

$60,445

$63,544

The Office of the Ohio Public Defender complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Tamra Meister, ADA Coordinator, at 614-466-5394 or [email protected] .

What's in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

Medical Coverage

Quality, affordable, and competitive medical benefits are offered beginning first day of the month following your start date. You have three options to choose from.

Dental, Vision and Basic Life Insurance

Dental, vision and basic life insurancepremiums are free and coverage is offered after one year of continuous service.

Time Away From Work and Work/Life Balance

Paid time off, including vacation, personal, and sick leave

11 paid holidays per year

Childbirth/Adoption leave

Employee Development Funds

The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.

Deferred Compensation

The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Qualifications
6 mos. combined work experience in any combination of the following: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support.

-Or 2 courses in computer science or information systems.

-Or equivalent of minimum class qualifications for employment noted above.

Job Skills:

Information Technology, Analyzation, Adaptability, Customer Focus, Responsiveness