Information Technology Administrator

We are seeking a Information Technology Administrator to join our team! This position will resolve computer-related issues for our clients. 

• Provide phone, webchat, and in-person support to end users on a variety of Information Technology related issues and requests
  


• Research and resolve basic network related issues (Connectivity, ISP modems, router, etc.), hardware, and software application, and printer problems
  


• Document and track the details of the problem, both status and resolution, within the companies help desk tracking application
  


• Communicate with the user while working the problem and ensures successful and timely completion of the problem
  


• Provide assistance with office moves, computer refreshes on an as-needed basis
  


• Administer Office 365 user accounts and business applications
  


• Complete service requests, fully documenting each step of the troubleshooting process
  


• Regular and reliable attendance
  


• Must be able to lift up to 50 lbs. unassisted
  

Requirements

• High school degree required.  In addition, 1 to 3 years related experience and/or training in an IT support environment
  


• Must have experience with Microsoft Windows 8/10
  


• Strong troubleshooting and critical thinking skills
  


• Positive and professional demeanor
  


• Experience with Microsoft Active Directory/Active Roles, Microsoft Exchange, Microsoft Lync/Skype/Teams, Microsoft Print Services, Microsoft Office 2013/2016/365, Windows Defender (or other anti-virus)
  


• Experience and ability to support Apple iOS phone and tablets
  

• Microsoft Office 365, Azure, Terminal Services/Virtual Desktop
  


• A+ and/or MCICT, MCITP, MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops and printers)
  

Benefits

• Competitive salary
  


• Exposure to advanced technology platform(s) 
  


• Benefits Package (after 90 days)