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Information Technology Administrator

icon building Company : Novo
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Information Technology Administrator


We are seeking a Information Technology Administrator to join our team! This position will resolve computer-related issues for our clients. 







General responsibilities include:



  • Provide phone, webchat, and in-person support to end users on a variety of Information Technology related issues and requests

  • Research and resolve basic network related issues (Connectivity, ISP modems, router, etc.), hardware, and software application, and printer problems

  • Document and track the details of the problem, both status and resolution, within the companies help desk tracking application

  • Communicate with the user while working the problem and ensures successful and timely completion of the problem

  • Provide assistance with office moves, computer refreshes on an as-needed basis

  • Administer Office 365 user accounts and business applications

  • Complete service requests, fully documenting each step of the troubleshooting process

  • Regular and reliable attendance

  • Must be able to lift up to 50 lbs. unassisted






Requirements



Required Skills/Experience:



  • High school degree required.  In addition, 1 to 3 years related experience and/or training in an IT support environment

  • Must have experience with Microsoft Windows 8/10

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor

  • Experience with Microsoft Active Directory/Active Roles, Microsoft Exchange, Microsoft Lync/Skype/Teams, Microsoft Print Services, Microsoft Office 2013/2016/365, Windows Defender (or other anti-virus)

  • Experience and ability to support Apple iOS phone and tablets



Desired Skills:



  • Microsoft Office 365, Azure, Terminal Services/Virtual Desktop

  • A+ and/or MCICT, MCITP, MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops and printers)






Benefits




  • Competitive salary

  • Exposure to advanced technology platform(s) 

  • Benefits Package (after 90 days)







Original job Information Technology Administrator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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