information technology - desktop support ii

information technology - desktop support ii.

appleton , wisconsin

posted april 4, 2024

job details

summary

$16 - $20 per hour

contract

bachelor degree

category computer and mathematical occupations

reference1047908

job details

job summary:

Reporting to the IT Operations Manager, the PC Technician will setup, configure, troubleshoot, document and install County hardware and software. The PC Technician works directly with end users to place equipment and provide basic training while also serving as Help Desk backup.

location: Appleton, Wisconsin

job type: Contract

salary: $16 - 20 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Set up equipment and install new and upgraded hardware and software.

Assist users with problems or questions relating to computer hardware and software. Troubleshoot software/hardware issues to find root cause of problem.

Prepare/Update training materials and documentation for departmental and internal MIS systems. Conduct training of computer users regarding the operation of computer hardware and software.

Maintains records of the County computer/software inventory.

Assist testing of new hardware and software products and enhancements.

Maintain a reasonable level of knowledge of all County systems.

Demonstrated reliability in attendance and flexibility to work hours.

Maintain regular and predictable attendance, work overtime/extra hours as required.

Education/Certifications/Experience Requirements:

Actively working towards an Associate or Bachelor's degree in an IT related field.

Must be 18 years old.

Required or Preferred Skills:

Ability to operate a variety of office equipment including personal computer, printer, copier, calculator, telephone, etc.

Ability to lift, carry, push, pull or otherwise move up to 25 pounds regularly and up to 50 pounds occasionally, understanding and utilizing proper body mechanics.

Ability to use tools and other equipment required for computer hardware installation, including screwdriver, pliers, etc.

Ability to access all locations where computer equipment is located (inside squad cars, wiring closets, etc.).

Language Ability and Interpersonal Communication

Ability to comprehend and interpret a variety of documents including computer documents and graphics, log sheets, inventory reports, product literature, hardware and software manuals, trade publications, and general correspondence.

Ability to analyze and design information flow

Ability to analyze software/hardware and make recommendations

Ability to understand and interpret departmental user needs.

Ability to document/communicate technical information to non-IT people.

Ability to problem solve issues between department and IT and to resolve conflicts.

Ability to prepare a variety of documents including equipment placement and requirement reports, hardware/software documentation, and general correspondence.

Ability to use and interpret computer related terminology.

Ability to maintain confidentiality.

Ability to work semi-independently making sound decisions using good judgment.

Ability to communicate effectively with County department personnel, computer users, consultants, sales representatives, outside agencies, and the general public verbally and in writing.

qualifications:

Experience level: Experienced

Minimum 3 years of experience

Education: Bachelors

skills:

Desktop Support

Microsoft Office

Troubleshooting

WindowsEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.