Information Technology Manager

Description

The Information Technology (IT) Manager, working closely with the IT Director, is responsible for executing technology-related activities at CLF, helping to determine IT needs and implementing solutions. On a day-to-day basis, the position troubleshoots for the health and performance of CLF's internal IT infrastructure in support of the organization's needs, operations, and mission. This infrastructure includes office computer networks, telecommunications systems, computers, computer equipment, AV conference room equipment, and end user software and applications. The IT Manager reports to the IT Director.

The position is based in CLF's Boston office and will be expected to work in-person with flexibility for remote work part of the week. The position may be either full-time or part-time, depending on the preference and experience of the final candidate.

What you'll do

The IT Manager together with the IT Director and other IT professionals will:

Work collaboratively and collegially with staff across the organization to provide exceptional IT support
Maintain mission-critical e-mail systems, office productivity software, apps, platforms, etc.
Play a critical role in IT projects, including the deployment of new IT equipment, systems, policies, and services
Ensure maintenance and optimal performance of computers and office networks, including:
Monitoring performance of servers, disks, firewalls, routers, switches, ISP connectivity, etc.
Reviewing usage, responding to alerts, and conducting regular maintenance
Troubleshooting network and telecommunications services and equipment
Maintaining asset inventory and reviewing asset health reports
IT Security and Threat Management, including:
Monitoring for, responding to, and resolving threats
Assessing new risks and threats
Maintaining systems for patches, updates, and other preventative measures
Ensuring a resilient disaster recovery plan and managing backups
Ensuring compliance with IT, IT security, and information governance policies across the entire organization
Troubleshoot end user hardware, software, and cloud services issues with IT support desk staff, including:
Responding to staff problems with internal IT systems and CLF devices
Reviewing support desk responses to tickets to ensure timely resolution
Coordinating warranty repairs of computers and equipment
Maintaining AV and conferencing room equipment
Coordinate new user setup and departing user closeout, including:
Providing IT onboarding to new staff;
Setting up new user IT accounts for office productivity software, communications systems, and other apps.
Deploying new staff computers and managing returned equipment
What you'll need At least 5 years of experience in IT support and management, including administering network systems and computer management for organizations with multiple sites
Experience managing software systems, Windows and Apple workstations, telecommunications systems, and office networks
Strong communication skills
An ability to move and deploy technical equipment, including occasional heavy lifting with or without reasonable accommodations
Commitment to working collaboratively with a diverse group of colleagues and partners
An ability to take initiative, solve problems, assess priorities, and manage a variety of activities in a fast-paced environment
High level of organization and attention to detail
An interest and commitment to CLF's mission, including its commitment to diversity, equity and inclusion in the workplace.

Our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. Our hiring process is centered on assessing candidates with various lived experiences. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or have a less traditional background.

About CLF

Conservation Law Foundation (CLF) protects New England's environment for the benefit of all people. A non-profit, member-supported organization, CLF uses the law, science, and the market to solve the region's most challenging environmental problems from climate change to ocean conservation to transportation. Every day, CLF advocates stand up for New Englanders-in state houses, court houses and board rooms, regulatory hearings, and community gatherings-to forge innovative paths to environmental progress and economic prosperity for all in our region. To that end, CLF works with communities of color, and those that are economically or otherwise disadvantaged, which often suffer disproportionately the impacts of environmental degradation.

CLF is committed to diversity among our staff, volunteers, boards, and membership and creating a positive, inclusive workplace culture where all can thrive.

Salary & Benefits

CLF offers a competitive salary, an extensive benefits plan, and an open and accepting work environment where differences are highly respected. The starting salary range for the position is $80,000-$93,000; actual salary will reflect experience and qualifications.

We recognize the value of work-life balance and also strive to create opportunities for growth for all employees through professional development.

CLF considers the health and safety of its staff members and their families, our guests, our visitors, and the community at large to be a top priority. All offers to work, intern, or volunteer with CLF are conditioned on the candidate complying with CLF's mandatory COVID-19 vaccination policy.