Information Technology Service Desk Manager

We cannot work Corp to Corp (C2C/C2H) - All applicants must be able to work on Apex's W2 without sponsorship

Apex Systems is assisting one of their reputable clients in sourcing an

IT Service Desk Manager

for a full time position.
Location:

Charlotte, NC - Uptown

3 days onsite/2 days remote
ALL APPLICANTS MUST BE LOCAL TO CHARLOTTE - MUST BE ONSITE FROM DAY 1 - relocation assistance is NOT available
DIRECT HIRE - Benefits and bonus potential available

Starting Salary: $110k+

Requirements:
4+ years of Service Desk experience and 2+ years leading/managing team of service desk specialists (this will be a team of 15 that sits globally)
Must have INTUNE and SCCM experience
Windows 11 & Microsoft O365 exprience required
VDI tool experience (preferably Citrix AVD)
Experience using ticketing systems (ServiceNow preferred)

Job details:
This role will focus on managing the team, enhancing technical expertise, and driving innovation within the Cloud & Enterprise Infrastructure team. The ideal candidate will have a strong background in managing teams, possess a blend of first and second-line technical skills, and demonstrate expertise in key technologies such as SCCM/Intune, Windows 11, O365, and VDI (Citrix AVD).
by Jobble

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