Information Technology Specialist

Job Title: Information Technology Specialist

Department: Information Technology/GIS

Reports To: Information Technology/GIS Director

Pay Grade: 12

Status: Full Time

FLSA Status: Non-Exempt

Position Summary: Responsible for providing help desk tier 1 technical and troubleshooting support, and installation/configuration of end user devices and peripherals. Coordinates with other department members, with emphasis on coordination with other Information Technology Specialist, on day-to-day duties. Assists other members with projects, duties, and tasks as assigned.

Essential Functions:

• Provide technical support for end users. Provide the highest quality of support.
• Maintain IT inventory management. Assist with inventory audits.
• Provide training for users on how to use IT assets.
• Process account activations and deactivations including account, email, and MFA.
• Maintain file and share level user security.
• Install, configure, and support desktops, laptops, printers, scanners, audio/video, security cameras, portable devices and all other hardware as assigned. 
• Assist with installation, maintenance and troubleshooting wired and wireless equipment. Install, configure, and support end user questions regarding Microsoft Office productivity suite.
• Support Riley County departments specific software including installation, configuration and first line of contact.
• Work as a liaison between Vendors and Departments as needed to resolve issues.
• Perform duties as assigned by IT/GIS Director.

Education: Associates or technical degree preferred. A+ Certification and Network + Certification preferred.

Knowledge and Experience: One year experience as a desktop technician or equivalent required. Detailed knowledge of PC hardware and software is essential, including all Microsoft Windows Operating Systems and Office productivity suites, and knowledge of common business software packages. Strong aptitude in OS repairs, hardware, upgrades, and troubleshooting.  

Valid driver’s license and ability to pass fingerprint background check required.

Appropriate combination of education and experience may be considered in lieu of the above requirements.

Skills: Ability to understand instructions and communicate both written and orally. Strong analytical, documentation, attention to detail, and organizational skills are required. The ability to learn new technologies quickly, communicate problems with supervisors as they become known, adapt to challenges encountered, strong troubleshooting and problem solving skills, time management and prioritization skills, hardware and software support skills, exercise responsibility when expected, meet deadlines, and maintain confidentiality are required. 

Physical Demands: The physical demands described represent those required to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The work encompasses both indoor and outdoor work, requiring some physical exertion such as long periods of standing; walking over rough, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items. The employee is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee must regularly lift and/or move up to 20 lbs. and occasionally up to 50 lbs. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment: The work environment represents that encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to moderate noise levels. The position may also require temporary work underneath desks and workstations. Occasional trips outdoors are necessary. The position has the potential to occasionally be exposed to dust.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related or a logical assignment of the position.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.