Information Technology Specialist 2 (NY HELPS)

All postings will close at 12:01am EST on the date indicated under posting end date.

Note: Sponsorship is not available for this position. Applicants must hold unrestricted work authorization. NYSTRS is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future.

Position Summary

The NYSTRS’ Information Technology- Infrastructure & Operations department has vacancies in the following units: IT Service Desk, Identity & Access Management, and Server Infrastructure. These positions will perform duties necessary to support NYSTRS infrastructure including problem resolution, hands-on support to end users, supporting and enterprise monitoring system, and securing our active directory environment. They will also participate in supporting meeting and conference hardware and software related projects as dictated by the needs of the unit.

The IT-Infrastructure & Operations department is seeking to fill a total of three (3) vacancies, one (1) in each of the following units:

• IT Service Desk

• Identity & Access Management 

• Server Infrastructure 

NY HELPS Program Information

• This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). Please note: This is a promotional title, so all promotional opportunities must be exhausted before a non-state employee can be appointed via NY HELPS. 

• For the duration of the NY HELPS Program, this title may be filled with a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications, and any specialized requirements, of the title for which they apply.

• At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.

Minimum Qualifications

EITHER: 1) Reachable on the Civil Service eligible list; OR: 2) Eligible for reassignment by virtue of having permanent competitive service as an Information Technology Specialist 2 (SG-18); OR: 3) Eligible for transfer under the provisions of the Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title.

To be appointed via the NY HELPS program, you must meet the following requirements:

A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; or a bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; or two years of professional experience in information technology. 

*If you don't have a bachelor's or higher -level degree in computer science or two years of professional experience in information technology, please submit a transcript which includes your 15 semester credit hours in computer science.*

Preferred Qualifications 

• Experience with the ServiceNow enterprise service management platform for incident handling, request fulfillment, and technical change implementation 

• Knowledge of enterprise patching tools such as Ivanti 

• Experience with Microsoft Active Directory and Microsoft 365 hybrid infrastructure  

• Basic knowledge with the Linux command line (RHEL or Clones)  

• Basic knowledge of the Windows Command Line & PowerShell interfaces  

• Basic knowledge of Windows Server 2016+ administration  

• Basic Knowledge of VMware vSphere Web Client (v6.7+)  

• Demonstrated ability to use critical thinking during decision making  

• Ability to solve problems & work across various technology stacks 

• Experience working in a collaborative team environment that is dynamic and fast paced 

• Demonstrated ability to troubleshoot and accurately diagnose incidents 

• Commitment to providing exceptional customer service 

• Excellent communication skills and interpersonal skills  

• Business Continuity / Disaster Recovery experience  

• Comfortable interacting with a diverse group of internal stakeholders and external partners 

• Knowledge of ITIL processes 

Work Modality  

Currently we have a hybrid work schedule which may be subject to change in the future. 

Job Duties 

The Information Technology Specialist 2 will be responsible for, but not limited to, the following duties: 

• Provide Service Desk ticket triage, resolution, or escalation 

• Provide technical assistance for Board meetings and System conferences  

• Assist with monthly job scheduling and monitoring  

• Install, load, and configure hardware, software, and applications 

• Review release notes and vulnerability announcements and apply appropriate remediation 

• Deploy, configure, monitor, troubleshoot, and maintain infrastructure components which may include network, telecommunication, security, server, storage, cloud, desktop, and peripheral equipment  

• Work with vendor support to resolve technical problems with IT equipment  

• Assist with user lifecycle management in Active Directory  

• Assist with administration of SSO (single-sign-on) applications in EntraID 

• Assist with configuration of Exchange mailboxes, shared calendars & distribution lists 

• Assist with VMWare ESXi administration   

• Perform virtual machine template deployments 

• Assist with administration of RedHat Enterprise Linux (and clones) 

• Maintain and create scripts to support Oracle Databases  

• Assist with administration of NetApp SAN  

• Assist with administration and maintenance of Commvault enterprise backup system 

• Perform limited Windows Server 2016+ administration 

• Provide and administer training in hardware and software technologies  

• Prepare and maintain knowledge base articles for hardware and software 

• Work with teams, both technical and cross-functional, to develop and implement technology infrastructure projects 

• Stay updated on industry trends and emerging technologies to improve Service Desk operations 

• Participate in IT projects and initiatives, providing input and support as needed 

• Communicate effectively with stakeholders, including end-users, IT staff, and management 

Work Environment, Travel, and Physical Demands  

• Minimal travel required, primarily for training or conferences 

• May require long periods of sitting and use of computer equipment 

• May involve occasional lifting of equipment or materials weighing up to 25 pounds 

Salary Grade 

This position is a Grade 18 

Salary Range 

$78,669 to $115,477 

Job Type 

CSEA/Civil Service

At NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service. We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations.

NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class. We are committed to being a workplace that attracts, supports, and retains talented individuals from diverse backgrounds and experiences while championing equal opportunity across recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All applications to NYSTRS should be done via our Website. NYSTRS will never ask you to submit private information via email or direct you to submit private information to another site as part of our recruitment process.